Physical Therapy/Sports Medicine - Naval Health Clinic Hawaii
Physical Therapy • Kaneohe, HI
Clinic Type
Physical Therapy (multi-location group)
Address
BHC Makalapa: 1514 Makalapa Drive, Honolulu, HI 96818; BHC Kaneohe Bay: BLDG 6905, Harris Ave, MCBH Kaneohe Bay, HI 96734
Phone
BHC Makalapa: 808-473-2444 x9-4535/4536/4543; BHC Kaneohe Bay: 808-496-3365 x9-7260
jessica.koehn.ctr@navy.mil
Opening Hours
BHC Makalapa: Monday-Friday, excluding holidays: 6:30 a.m. to 4 p.m.; 1st Wednesday of each month: 9 a.m. to 4 p.m.; 4th Friday of each month: 8:30 a.m. to 4 p.m.; BHC Kaneohe Bay: Monday-Friday, excluding holidays: 6:30 a.m. to 4 p.m.; 1st Wednesday of each month: 9 a.m. to 4 p.m.; 4th Friday of each month: 8:30 a.m. to 4 p.m.
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
Who can be seen for Physical Therapy/Sports Medicine at NHCH?
PT/SMART services are delivered at BHC Makalapa and BHC Kaneohe Bay by referral only from your primary care manager.
How long do referrals take to process?
Referrals can take 1-2 days to process.
Who is currently being seen for PT/SMART?
At this time, PT/SMART is only accepting active duty patients.
What are the appointment line contacts for NHCH Physical Therapy/Sports Medicine?
BHC Makalapa: 808-473-1880 x9-4535/4536/4543; BHC Kaneohe Bay: 808-496-3365 x9-7260
Who is eligible to receive PT/SMART services at NHCH?
PT/SMART services are delivered by referral from your primary care manager and are currently accepting active duty patients.
How long may referrals take to process?
Referrals can take 1-2 days to process.
Where can I contact for Physical Therapy/Sports Medicine only appointment scheduling?
Contact numbers listed for Makalapa and Kaneohe Bay in the Appointment/Contact sections.
What are the hours for BHC Makalapa?
Monday-Friday 6:30 a.m. – 4 p.m.; 1st Wednesday of month 9 a.m. – 4 p.m.; 4th Friday of month 8:30 a.m. – 4 p.m.
What are the hours for BHC Kaneohe Bay?
Monday-Friday 6:30 a.m. – 4 p.m.; 1st Wednesday of month 9 a.m. – 4 p.m.; 4th Friday of month 8:30 a.m. – 4 p.m.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Trustburn: 4.0 out of 5 (16 reviews (on a specific external site))
- FindRecoveryNow: 4.3 out of 5 (labeled as 'Unsatisfactory') (45 reviews (on a specific external site))
Patients praise
- Staff perceived as helpful and knowledgeable by some patients
- Some patients report professional and quality care
Common complaints
- Difficulty securing appointments and long wait times
- Lack of responsiveness in phone communications
- Concerns regarding the professionalism and speed of care in specific departments
- Perceived barriers to accessing referrals
"This place is actually the worst words can’t describe how bad it is... They never answer the phone nor call back... You can’t get anything from the individual places, you need a referral from sick call."
— LocalityBiz user review"The service provided by Naval Health Clinic Hawaii is excellent. The staff is knowledgeable and always ready to assist."
— Trustburn user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- We Return the Warfighter to the Fight: Cherry Point Physical Therapy Department Restores Readiness > Naval Health Clinic Cherry Point > Articles — Mar 27, 2026
- NMCP Enhances Warfighter Readiness with Innovative Virtual Physical Therapy > Naval Medical Center Portsmouth > Articles — Mar 13, 2026
- Ming H. — Apr 17, 2026
- Kean Troy De Luna — Jun 24, 2026
- Madeleine V. Lauer, PT - Physical Therapist in Haiku, HI — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More physical therapy clinics in Kaneohe
Fukuji & Lum Physical Therapy Kaneohe is part of a Honolulu-based outpatient orthopedic practice with an office in Kaneohe, Hawaii. Founded in 1995 by physical therapists Randall Fukuji and Arthur Lum, the clinic offers a range of PT services, including aquatic therapy, work hardening/conditioning, pelvic health, and specialty programs. The Kaneohe location is one of eight offices across Oahu, with the Kailua (HQ) and Honolulu clinics also serving the island. Contact: (808) 261-4321. Address for Kaneohe site: 45-035 Kaneohe Bay Drive, Kaneohe, HI 96744.
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