BHC Kaneohe Bay - Naval Health Clinic Hawaii - Tricare
Surgery • Kaneohe, HI
Clinic Type
Surgery
Address
Bldg. 6905 Harris Ave, MCBH Kaneohe Bay, HI 96734
Phone
Appointment line: 888-683-2778; BHC Kaneohe Bay Quarterdeck: 808-257-3365; MHS GENESIS Patient Portal; MHS Nurse Advice Line: 800-874-2273
jessica.koehn.ctr@navy.mil
Opening Hours
Monday-Friday 7 a.m. to 4 p.m. (First Wednesday of every month 10 a.m. to 4 p.m.)
Emergency Care
Urgent-Emergency-Care; Emergency-Medicine; 24/7 triage and emergency services as part of care
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours and days of operation?
Monday-Friday 7 a.m. to 4 p.m. First Wednesday of every month 10 a.m. to 4 p.m.
How do I make an appointment?
To make an appointment, call 1-888-MTF-APPT (683-2778).
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- LocalityBiz, Trustburn, and FindRecoveryNow: Generally low ratings (e.g., 2 stars) reported in some reviews (Various counts, with one source citing 16 reviews for the broader Naval Health Clinic Hawaii)
Patients praise
- Knowledgeable staff in specific instances
- Helpful pharmacy services for some patients
- Professional care reported by some users
Common complaints
- Difficulty reaching staff by phone and long wait times for appointments
- Limited availability for sick call and routine checkups
- Perceived lack of professionalism in certain departments such as dental and pharmacy services
- Frustration with administrative processes and referral systems
"This place is actually the worst words can’t describe how bad it is... They never answer the phone nor call back."
— LocalityBiz review"I recently visited Naval Health Clinic Hawaii and had a great experience. The staff was helpful and made me feel comfortable during my visit."
— Trustburn reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- TRICARE Logins: Know How To Access Portals and Manage Your Benefit > TRICARE Newsroom > TRICARE News — Jul 24, 2025
- New to TRICARE? Here’s How To Get Started With Your Benefit > TRICARE Newsroom > TRICARE News — Jul 15, 2025
- Patient advocates, Beneficiary Counseling and Assistance Coordinators, and Debt Collection Assistance Officers: Resources to help you with your TRICARE benefit > TRICARE Newsroom > TRICARE News — Feb 10, 2026
- Unlock Your Health by Getting Virtual Health Care at Home With TRICARE > TRICARE Newsroom > TRICARE News — Jul 17, 2025
- New virtual urgent care option for TRICARE Prime beneficiaries in the US > TRICARE Newsroom > TRICARE News — Feb 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
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