Urgent Care - The University of Kansas Health System
Emergency Room • Kansas City, MO • Since 1998 • Multiple Urgent Care locations listed (e.g., Kansas City KS, Kansas City MO, Olathe, Shawnee, Gladstone, Gardner, Paola, Great Bend) locations
About
Summary: - The University of Kansas Health System (KU Health System, KU Med) is a nonprofit, academic medical center based in Kansas City, Kansas, affiliated with the University of Kansas Medical Center. It operates multiple locations in Kansas (including Topeka, Great Bend, Lawrence) and is a Level I Trauma Center. - It offers comprehensive care across 200+ specialties, with extensive emergency and surgical services. In 2024, it reported 1.75 million outpatient visits, 62,579 inpatient admissions, 133,093 ED visits, and 10,124 inpatient and 8,743 outpatient surgeries. - If you’re seeking urgent care specifically, KU Health System provides trauma-level emergency services and urgent care within its network. For immediate attention, go to the closest KU Health System emergency department (Kansas City, KS location) or call the main lines for guidance. Key details: - Location: Kansas City, Kansas (HQ), with multiple Kansas locations - Type: Nonprofit academic medical center - Emergency: Level I Trauma Center - Beds: ~910 - Affiliations: University of Kansas Medical Center - Known aliases: KU Med, University of Kansas Health System, The University of Kansas Hospital Phone/contacts: - General: 913-588-1227 or 1-913-588-5000 Note: If you’re specifically seeking urgent care (non-emergency) options or hours, please specify your exact location or preferred KU Health System campus so I can point you to the nearest urgent care or ED and current wait times.
Clinic Type
Emergency Room
Address
Not determinable from provided text
Phone
913-574-2273 (general)
MyChart@KUMC.edu
Opening Hours
See location hours per Urgent Care locations (varies by site). Typical hours Mon-Sun with defined daily times per location (e.g., Mon–Fri 7 a.m.–8 p.m., Sat 8 a.m.–3 p.m., Sun 8 a.m.–3 p.m. at several sites; some locations have extended hours or different holiday schedules)
Telehealth
Urgent care video visit mentioned
Emergency Care
Urgent care centers for non-emergency, walk-in care; provides urgent care locations and walk-in hours; some locations offer video visits and scheduled appointments
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are urgent care hours?
Walk-in care available; scheduled appointments may be available outside walk-in hours; see walk-in hours listed below for each location.
How can I find urgent care details like addresses, hours, wait times and same-day/next-day appointments?
Within MyChart; you can go directly to an urgent care location for walk-in care.
Are there extended hours on holidays or special dates?
Yes, e.g., some locations extended hours around July 3-4 and July 10-11 to midnight.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Google (Medical Pavilion location): 3.2/5 stars (17 reviews)
- Google (Creekwood location): 3.1/5 stars (60 reviews)
- Google (KU MedWest location): 2.3/5 stars (105 reviews)
Patients praise
- Professional and compassionate clinical care once seen
- Efficient and friendly staff in some instances
- Convenient location and access to specialized health network resources
- Use of MyChart for records and insurance management
Common complaints
- Long and unpredictable wait times
- Billing concerns, including surprise hospital fees and opaque billing processes
- Reports of unprofessional or discriminatory staff behavior
- Frustration with administrative processes and check-in procedures
"From the Receptionist, the Medical Assistant and ER Doctor I was well cared for and listened to."
— Yelp Review"Now, under KU Med, it was going to be over $260-270ish when I did a bill estimate. This was all due to the hospital fee that KU Med tacks on even though my doctor’s office is not actually in the hospital."
— Kansas City Star interview"The entire experience was not only unprofessional but outright discriminatory... I left feeling disrespected, unheard, and deeply disappointed."
— LocalityBiz ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Labor Day Holiday Hours — Aug 1, 2025
- Top Doctors Recognized by Ingram’s — Oct 1, 2025
- Choose Your Health Insurance for 2026 — Aug 1, 2025
- How Thunderstorms Trigger Severe Asthma — Mar 1, 2026
- KC doctors give advice for flu season: Urgent care or ER? | Kansas City Star — Jan 8, 2026
Information sourced from the clinic's website as of July 11, 2026.
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