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About

NKC Health (formerly North Kansas City Hospital and Meritas Health) is a nonprofit health system based in North Kansas City, Missouri. Founded in 1958, it operates as NKC Health with more than 4,700 staff and over 600 physicians across 35 locations. The system emphasizes comprehensive, innovative care delivered with kindness and serves the Kansas City region. Key details: - Headquarters: North Kansas City, MO - Network: 6 U.S. offices/locations (main HQ at 2800 Clay Edwards Drive, North Kansas City) - Services: Hospital and affiliated primary/specialty care across multiple locations - Contact: Phone 816-691-2000; email team@nkch.org - Website: nkchealth.org If you’re looking for specific services, locations, or how to access care through NKC Health, I can pull out that info or guide you to the closest location.

Clinic Type

Hospitals

Address

2800 Clay Edwards Drive; North Kansas City, MO 64116, US

Phone

8166912000

Email

managedcare@nkchealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Orthopedics
  • Weight-Loss Surgery
  • Cardiology
  • Nursing and patient care services
  • Hospitals and clinics network
  • Diabetes and hypertension management
  • General medical services

Team

  • Dawn Wheelhouse, MSN, CMSRN, NE-BC — Nursing leadership
  • Ashley Peacock, MSN, NPD-BC, NEA-BC — Nursing leadership

Insurance & Payment

—

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (NKC Health Primary Care - Gashland): 4.1/5 (1,467 reviews)
  • Birdeye (Physical Therapy & Sports Medicine - Gashland): 4.9/5 (109 reviews)
  • Birdeye (Occupational Medicine): 4.3/5 (53 reviews)
  • Yelp/Yahoo (NKC Health General): Varies by platform/location (106 reviews)

Patients praise

  • Knowledgeable and thorough medical providers
  • Personalized and compassionate bedside care
  • High patient recommendation rates (90%+)
  • Professional and friendly office staff at some locations
  • Good results from physical therapy and specialized care units

Common complaints

  • Long wait times in the emergency room
  • Difficulty reaching staff by phone or unresponsive lines
  • Perceived lack of accountability or helpfulness from administrative/front-office staff
  • Occasional reports of dismissive or rude interactions with medical staff

"NKC Health has achieved a top 1% national ranking for delivering an outstanding consumer experience. Throughout the year, the healthcare system received over 10,000 Google reviews, with 95% of patients rating their experience positively."

— NKC Health Official Press Release (Jan 2026)

"I have had numerous appointments, treatments and other various interactions at NKC Hospital and always been afforded their consideration and care. Front office employees are friendly and..."

— Patient review (Feb 2026)

"If you are calling about any information you better know the appropriate person's name, department, work schedule and extension because otherwise you will be transferred to an inoperable line... Their phone etiquette is DEPLORABLE."

— Patient review (Mar 2025)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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