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About

Summary: The University of Kansas Health System (KU Health System, KU Med) is a nonprofit, academic medical center headquartered in Kansas City, Kansas. It operates as a Level I Trauma Center with 910–993 beds across its main campus and affiliated locations. The system emphasizes education, research, and patient care, with more than 18,000 employees and numerous specialty services. It provides extensive outpatient and inpatient care, including walk-in lab services, across multiple Kansas locations (Kansas City, Overland Park, Westwood, and Topeka) and operates under the University of Kansas Medical Center umbrella. For walk-in laboratory testing specifics (hours, locations, and accepted tests), contact KU Health System's main line or visit the official site.

Clinic Type

Laboratory Services

Address

1) Medical Pavilion, 2000 Olathe Blvd., Level 1, Suite C, Kansas City, KS 66160; 2) South Kansas City Medical Pavilion, 1000 E. 101st Terrace, Kansas City, MO 64131; 3) KU MedWest, 7405 Renner Road, Shawnee, KS 66217; 4) Indian Creek, The University of Kansas Hospital, 10710 Nall Ave., Overland Park, KS 66211; 5) College Square Medical Pavilion, 12000 W. 110th St., Overland Park, KS 66210; 6) Corbin Park, 6501 W. 135th St., Suite F7, Overland Park, KS 66223; 7) Quivira Medical Pavilion, 12000 W. 151st St., Olathe, KS 66062; 8) Olathe Medical Pavilion, 20375 W. 151st St., Level 1, Suite 150, Olathe, KS 66061; 9) Paola Hospital, 2100 Baptiste Drive, Paola, KS 66071; 10) St. Francis Campus (Topeka)

Phone

913-588-1227 (general highlight); individual locations listed with specific numbers in the page text

Email

customercare@kumc.edu

Opening Hours

Mon-Sun: see location details below (office hours vary by location)

Telehealth

Not specified on page

Emergency Care

Not specified on page

Services Offered

  • Blood draw
  • Specimen collection
  • Laboratory services
  • Walk-in lab services
  • By-appointment lab services
  • MyChart access to results

Technology & Equipment

  • Laboratory information system
  • MyChart

Insurance & Payment

  • Not explicitly listed on page; email/phone for confirmation

Not specified on page; email customer care for details

Not specified on page; check patient bills/services fees link: https://www.kansashealthsystem.com/patient-visitor/financial/patient-bills/services-fees

Languages Spoken

  • Not specified on page

FAQs

Locations and hours

Locations are closed on all major holidays, excluding Veterans Day. See locations below for lab facilities that welcome walk-ins.

What should I bring to the lab?

Bring your health insurance card and photo ID. If the lab order is from a provider outside the health system, bring printed orders for lab work.

How to contact for doubt about best location?

Email customer care.

Awards & Accreditations

  • Not specified on page; references to pathology/lab services only

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp (brand page for The University Of Kansas Health System): 2.6 average rating (168 reviews)
  • BestProsInTown (Laboratory: Medical Pavilion, The University of Kansas Health System): Not stated in provided snippet; 18 reviews listed (18 reviews)

Patients praise

  • Walk-in lab services with no appointment necessary (when provider orders are submitted)
  • Same-day collection/testing and fast results
  • Staff friendliness/professionalism and patients get in/out promptly
  • Facility comfort/safety/cleanliness

Common complaints

  • Billing confusion or perceived lack of transparency related to facility fees/insurance deductions
  • Occasional scheduling delays or administrative uncertainty (e.g., around holidays)
  • Lower overall customer satisfaction on Yelp
  • Reports of repeated billing/overcharge disputes in customer reviews

"“Your provider may place laboratory orders with our facility or provide you written orders for walk-in services. No appointment is necessary.”"

— KansasHealthSystem.com – Laboratory: Indian Creek Campus location page

"“Customers appreciate the quick and friendly service, making visits for blood work a pleasure.”"

— BestProsInTown – Laboratory: Medical Pavilion, Kansas City, KS

"“The University Of Kansas Health System has an average rating of 2.6 from 168 reviews.”"

— Yelp brand page (The University Of Kansas Health System reviews)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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