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About

Kauaʻi Medical Clinic – Kapaʻa (Kapaʻa, Kauaʻi) is part of the Hawaii Pacific Health network. As a nonprofit health care system headquartered in Honolulu, HPH operates multiple hospitals/clinics across Hawaii and the Pacific region, offering in-person and telehealth visits with physicians and care providers. Core services typically include primary care, specialty care, and urgent/ routine medical appointments, with options for telehealth or video appointments in addition to in-person visits. For exact providers, hours, services, and to schedule, contact Hawaii Pacific Health or the Kapaʻa clinic directly. Key context: - Organization: Hawaii Pacific Health (nonprofit health care network) - Headquarters: Honolulu, Hawaii - Services: In-person and telehealth/ video appointments - Coverage: Hawaii and the Pacific region

Clinic Type

Rural Health Clinic

Address

Kauaʻi Village Shopping Center, Kauaʻi (East Side)

Phone

18086434362

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • primary care
  • routine checkups
  • preventive care
  • ongoing support for common health needs
  • visiting OB-GYN and cardiology providers on rotating basis
  • lab and X-ray services
  • orthopedic services
  • bone and joint conditions and injuries treatment
  • arthritis treatment
  • foot and ankle care
  • hand and upper extremity care
  • sports medicine
  • podiatry
  • pediatric care
  • X-ray services
  • injections

Technology & Equipment

  • X-ray
  • lab services
  • bone and joint health services
  • orthopedic services
  • sports medicine
  • podiatry
  • pediatric care

Team

  • Orthopedic Access Clinical Director Frank Pagel, PA-C — Clinical Director of Orthopedics

Insurance & Payment

  • more than 150 insurance plans
  • Medicare
  • foreign insurance plans
  • over 150 insurance plans (including foreign insurance)

Not specified beyond general acceptance of Medicare and many foreign plans; detailed list not provided.

Languages Spoken

  • English

FAQs

What services are offered at Kauaʻi Medical Clinic – Kapaʻa?

Primary care for patients of all ages, routine checkups, preventive care, ongoing support for common health needs, visiting specialists (OB‑GYN and cardiology) on a rotating basis, lab and X-ray, orthopedic services.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Vitals: Varies by physician; individual doctor ratings cited around 3.3 to 4.3 out of 5. (Data indicates 4 physicians with varying individual patient review counts.)
  • Yelp (aggregated via other platforms): 4.0 out of 5 stars (11 reviews)

Patients praise

  • Modern, spacious, and clean facilities.
  • Thorough and attentive care from specific physicians.
  • Efficiency in appointment scheduling and routine services.
  • Friendly and supportive staff.

Common complaints

  • Concerns regarding security and staff policies (e.g., visitor restrictions) impacting patient care and accessibility for non-English speakers.
  • Reports of unprofessional behavior by clinical staff.
  • Dissatisfaction with diagnostic accuracy.

"New clinic is beautiful and spacious! I love Dr. Pena. She's thorough and has time for you, instead of treating you as your medical file."

Yelp / MapQuest user review

"[Regarding a different HPH location/provider] The outside doorstaff needs to be more considerate in these situations... now I have to reschedule for another appointment to address my mother's needs."

LocalityBiz user review (general HPH/Wilcox context)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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The Clinic at Kapaa is part of the Hawaii Health Systems Corporation (HHSC) Kauai Region, which encompasses Kauai Veterans Memorial Hospital and related facilities in Waimea and Kapaa. HHSC Kauai Region provides family-centered healthcare including hospitals, clinics, urgent care, and telehealth services. The specific Kapaa clinic is within HHSC’s Kauai operations, offering medical services staffed by a small, local team, and connected to HHSC’s network of care across Kauai. Key notes: - HHSC Kauai Region includes multiple offices on Kauai (Waimea-based hospitals/clinics; Kapaa clinic as part of the region). - Services generally cover primary care, urgent care, and telehealth within the HHSC network. - Contact for HHSC Kauai Region: 1-808-338-9431.

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