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Gynecology

Obstetrics & Gynecology • Kawaihae, HI • 1 location (Hilo) locations

About

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Clinic Type

Obstetrics & Gynecology

Address

1285 Waianuenue Ave., Second Floor, Hilo, Hawaii 96720

Phone

(808) 932-3940

Email

EHICredentialing@hhsc.org

Opening Hours

Hours: M-F 8:00 AM - 4:30 PM (except Federal and Hawai’i state holidays)

Website

https://www.easthawaiihealthclinics.org/gynecology/

Services Offered

gynecology
minimally invasive gynecologic surgery (MIGS)
robotic surgery
laparoscopic surgery
hysteroscopic surgery
vaginal surgery
hysterectomy (complex, total, subtotal)
myomectomy
adhesiolysis
ureterolysis
retroperitoneal dissection
resection of endometriosis
infertility procedures (tuboplasty, metroplasty)
prolapse procedures (sacrocolpopexy, uterosacral colposuspension)
resectoscopic surgery (polypectomy, myomectomy, ablation)
office procedures (hysteroscopy, ultrasound, pelvic pain management, cystoscopy, endometrial/cervical/vulvar biopsy)
gynecologic procedures (ovarian cyst removal, tubal ligation, ectopic pregnancy)
birth control
UTI care
annual exams

Technology & Equipment

robotic surgery
minimally invasive surgery
endosee hysteroscopy
ultrasound
laparoscopic surgery
hysteroscopic surgery

Team

Janine Doneza — MD, FACOG
Katrina Chong Tercero — PA-C, MHS

Insurance & Payment

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Languages Spoken

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FAQs

What are the hours for Gynecology services?

Hours: M-F 8:00 AM - 4:30 PM (except Federal and Hawai’i state holidays)

Social Media

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

Vitals.com (Dr. Ilona L. Higgins): 4.9 out of 5 average rating (Showing 1 to 2 of 2 reviews)
WebMD (Miki Grimes, APRN): Multiple patient reviews (explicit numeric rating not shown in snippet) (Ratings & Reviews section present; specific count not shown in snippet)
Vitals.com (Dr. Lyn M. Lam): No numeric average rating shown in snippet (Showing 1 to 3 of 3 reviews)

Patients praise

High patient confidence in care and expertise for Dr. Ilona Higgins (4.9/5 mentioned)
Positive bedside manner and willingness to take time for discussion/questions for Miki Grimes
Prompt call-backs/communication and strong trust expressed in Miki Grimes reviews

Common complaints

Long wait times/overbooking and patients waiting in uncomfortable conditions mentioned in Dr. Ilona Higgins reviews
Poor customer service and staff/office not answering phone or calling back (Dr. Lyn Lam)
Serious dissatisfaction involving complications, uncooperative staff/employer documentation issues, and multiple reschedules (Dr. Lyn Lam)
At least one negative WebMD review for Miki Grimes describing being told about cancer and stressful/frightening experience (details partial)

"“I would recommend her to all ladies. She takes her time and educate you at the same time.”"

— Vitals.com review snippet for Dr. Ilona L. Higgins

"“thing that could be improved is the wait time… When I was her patient… they often over-booked her and as a result patients were left to wait… for 15-45 minutes.”"

— Vitals.com review snippet for Dr. Ilona Higgins

"“They never answer the phone and never call you back. I switched to another doctor. Poor customer service.”"

— Vitals.com review snippet for Dr. Lyn M. Lam

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].