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About

Summary: Puna Community Medical Center (East Hawaii Health Clinic) provides primary and urgent care services in Pahoa, Hawaii, with a broad range of specialties (including cardiology, radiology, neurology, urology, women's health, audiology, dermatology, and more). The clinic operates two offices in Hawaii (Pahoa HQ and Pahoa Village Rd location) and is linked to East Hawaii Health Clinics. Contact numbers available are (808) 965-2313, (808) 932-3880, and (808) 930-6001. The organization is headquartered in Pahoa, Hawaii, and identifiers include SIC 80/801 and NAICS 62/621.

Clinic Type

Primary Care

Address

1190 Waianuenue Avenue, Hilo, Hawaii 96720

Phone

(808) 932-3730

Email

EHICredentialing@hhsc.org

Opening Hours

M-F 8:00 AM - 4:30 PM (Hours may vary by federal and Hawai‘i state holidays)

Services Offered

  • Primary care for adults and children
  • Keiki to kupuna care
  • Preventive and routine health services
  • Family medicine physicians
  • Pediatricians
  • Nurse practitioners
  • Psychologists
  • Pharmacists
  • Care coordination with continuity with provider
  • Well-child checks and vaccinations
  • Adult checkups and annual exams
  • Women's health including Pap smear
  • Care for newborns, children, and teens
  • Behavioral health care (depression, anxiety)
  • Care for long-term conditions (COPD, diabetes, heart disease)
  • Health coaching, nutrition and fitness guidance, smoking cessation
  • Minor in-office procedures (joint injections, skin biopsy, wart treatment)
  • Family planning (birth control pills, IUD, Nexplanon, vasectomy, natural planning)
  • OB care from some providers
  • Referral to specialists

Insurance & Payment

Languages Spoken

  • English

FAQs

How can I become a patient?

We are accepting new patients! If you would like to become a patient, please give us a call at (808) 932-3730 for more information, visit us in person, or fill out this online form.

Is financial assistance available?

Notice to Patients states the clinic serves all patients regardless of ability to pay; discounts based on family size and income.

What records are needed for continuity of care?

Getting records from previous providers; submit an authorization for each provider/clinic; 4-6 weeks to receive records.

What is primary care?

Primary care offers care for your whole family, and our providers and care teams take the time to learn about your individual and family health histories.

What services are offered in primary care?

We offer a full range of primary care services for adults and children, from keiki to kupuna.

How can I obtain my records from previous providers?

Getting records from your previous providers are critical to providing continuity of your care. Please submit an authorization for each provider/clinic you have seen. It can take 4-6 weeks for us to receive those records.

Is there a notice about paying for services?

NOTICE TO PATIENTS: This clinic serves all patients regardless of ability to pay. Discounts for essential services are offered based on family size and income.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.0 out of 5 stars (3 reviews)
  • Yahoo Local: 2.5 out of 5 stars (13 reviews)

Patients praise

  • Some patients appreciate the kind and smart doctors and staff
  • Availability of comprehensive care and on-site services like labs/x-rays
  • Convenient access and parking at some locations

Common complaints

  • Difficulty reaching the clinic via phone or email
  • Long wait times for appointments and while at the clinic
  • Reports of rude or hostile customer service staff
  • Negative experiences with specific physicians regarding communication and follow-up

"It is impossible to reach them. They don't return phone calls they don't return website messages."

Loc8NearMe review

"East Hawaii family health center provides the kindest , smartest , doctors and task who care about people."

Loc8NearMe review

"Literally the worst clinic I've ever experienced. Do not try and establish here for primary care. It's a nightmare..."

Yahoo Local review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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