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About

Summary: - The Dartmouth–Hitchcock Medical Center (DHMC) is the flagship academic medical center of the Dartmouth Health system, based in Lebanon, NH. It operates as a major tertiary-care referral site for northern New England and is NH’s only Level I Trauma Center. - DHMC is affiliated with the Geisel School of Medicine at Dartmouth and offers comprehensive primary, specialty, and subspecialty care, plus education and research. It collaborates with Dartmouth’s Thayer School of Engineering and The Dartmouth Institute for Health Policy & Clinical Practice. - DHMC employs about 3,865 people (YoY +5.2%) and has annual revenue around $2.3B. It features 507 inpatient beds, a Level I adult and Level II pediatric trauma program, and New Hampshire’s only air ambulance service, with a helipad (NH82). - Location: One Medical Center Drive, Lebanon, NH 03756; serves northern New England; part of Dartmouth Health (Dartmouth Hitchcock Clinics and Hospitals). - If your goal is “Primary Care at Cheshire Medical Center | DHMC and Clinics Keene,” note that Cheshire Medical Center is a separate New Hampshire health system affiliated with DHMC and Clinics network; for primary care specifics in Keene, you’d typically contact the DHMC Clinics network or Cheshire Medical Center’s primary care services in Keene to find providers, appointment options, and care teams.

Clinic Type

Primary Care

Address

Keene, New Hampshire; serves Keene, Walpole, and Winchester

Phone

+1-800-653-0776

Email

gme.office@hitchcock.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary care
  • Family Medicine
  • Pediatrics
  • Prevention and wellness
  • Acute care
  • Chronic care
  • Care coordination
  • Medical home team

Insurance & Payment

Languages Spoken

FAQs

What services are provided by Cheshire Medical Center primary care?

Prevention and wellness, acute care, and chronic care; teams lead primary care providers (PCPs) to coordinate care and act as your medical home.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • MedicalRecords.com: 2.6 / 5 (87)
  • Birdeye: 1.9 / 5 (13)
  • New Hampshire HealthCost Quality Data: 60% recommended (N/A)

Patients praise

  • Some patients report positive, efficient emergency care experiences
  • Appreciation for specific doctors and nurses who provided attentive and timely care
  • Satisfaction with therapy teams

Common complaints

  • Reports of slow response times and long waits in the emergency department and urgent care
  • Complaints regarding customer service, administrative communication, and difficulty getting call-backs
  • Negative experiences with specific physician bedside manner and perceived incompetence
  • Concerns over billing and lack of clear instructions for procedures like lab work
  • Reports of feeling dismissed or neglected during care experiences

"Patient advocates take the complaints and make you feel stupid for making them and consistently stand up for their doctors and nurses even when they are blatantly wrong."

MedicalRecords.com User Review

"The quality of care and customer is service is far below a 1star. I suggest you leave Keene if you need medical care."

LocalityBiz User Review

"The efficiency to which they aspire to never ceases to amaze me. Having had robotic prostate surgery, hernia repair and now this I am great full to have them as our neighbors."

LocalityBiz User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

More primary care clinics in Keene

Keene, NH·Primary Care

Cheshire Medical Center in Keene, NH is a nonprofit, 115-bed hospital and the primary care hub for the Monadnock region. As part of the Dartmouth Health network (Dartmouth-Hitchcock Keene), it provides emergency care, specialty services, and comprehensive primary care across its 7 offices. Founded in 1892 and headquartered at 580 Court Street, Keene, the center offers community-focused healthcare with multiple pediatric and adult primary care practices, urgent/emergency services, and outpatient specialties. Contact: 603-354-5400.

VerifiedOnline bookingSince 1892

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