Kennebec Behavioral Health: Mental Health & Substance Use ...
Mental Health Counseling • Kennebunkport, ME • Since 1960 • Over 20 locations in Maine locations
About
Kennebec Behavioral Health (KBH) is a nonprofit mental health and substance use disorder provider serving adults, children, and families in Maine since 1960. Headquartered in Waterville, KBH operates five clinic locations (Augusta, Winthrop, Waterville, Farmington, Skowhegan) with additional community-based and school-based services across central Maine, including case management, home and community therapy, residential options, and outreach for homelessness. Services include medication management, outpatient counseling, co-occurring disorder treatment, and multi-systemic therapy. KBH aims to promote overall well-being and health for individuals experiencing mental illness or behavioral challenges. Key details: nonprofit, private ownership, about 126 staff, annual revenue around $30.9M, main contact info and multiple Maine office locations. Notably, KBH focuses on services within Maine and does not appear to have a connection to Kennebunkport.
Clinic Type
Mental Health Counseling
Address
67 Eustis Parkway, Waterville, ME 04901
Phone
1-888-322-2136
info@kbhmaine.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Emergency Care
24/7 crisis response services
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services does KBH provide?
KBH provides prevention, education and rehabilitation services for children, adults and families struggling with mental health and/or substance use disorders.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com: 4.0/5 (55 reviews)
- Birdeye: 3.7/5 (3 reviews)
- Indeed.com (Employer Rating): 3.8/5 (9 reviews (Employer Rating))
Patients praise
- High self-reported client satisfaction rates in organizational surveys
- Many clients express willingness to recommend services to others
- Positive individual experiences with specific providers noted in patient reviews
Common complaints
- Concerns regarding the use of nurse practitioners rather than psychiatrists
- Reports of poor communication and professionalism at the front desk
- Allegations of lack of accountability for treatment errors
- Mixed employee reviews regarding management and work environment
"Wish I could give this place zero stars. My experience with Kennebec Behavioral Health has been extremely disappointing. ... It felt like a mental health care equivalent of Walmart, where patients are treated like numbers rather than individuals in need of compassionate care."
— Rehab.com user reviews"97.66% of clients agree or strongly agree that they ‘would recommend KBH services to other people that need help’."
— KBH 2022 Client Satisfaction SurveySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Addressing the rural mental health crisis through a unique program in Maine’s schools — Oct 23, 2025
- Maine health providers forge partnerships to sustain services — Jul 6, 2026
- Harm reduction: The basic survival tool that can help people with substance use disorders — Jul 15, 2025
- Tickets Selling Fast For Dueling Pianos Show | Kennebec Behavioral Health — Oct 1, 2025
Information sourced from the clinic's website as of July 11, 2026.
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