On-Demand Care | Kettering Health
Telehealth • Kettering, OH • Since 1964 • Multiple locations including Centerville, Springboro, Washington Township, Kettering, Beavercreek locations
About
Kettering Health is a nonprofit, Christ-centered health system headquartered in Kettering, Ohio. The network operates hospitals, stand-alone emergency departments, clinics, and Kettering College, formed from the 1999 merger of Kettering Medical Center and Grandview Medical Center. It rebranded to Kettering Health in 2021. Services span emergency care, heart and vascular, brain and spine, cancer care, orthopedic rehab, and women’s health, with a mission to combine faith-based care with advanced medicine. The system employs about 12,000+ staff (over 3,800 at one point noted) and 2,100 physicians, and is governed as a nonprofit organization with regional facilities across Ohio (and international operations historically listed). For On-Demand Care specifics, visit the Kettering Health site to see current telehealth/urgent care options and locations.
Clinic Type
Telehealth
Address
Multiple locations: Centerville, Springboro, Washington Township, Kettering, Beavercreek
Phone
425-4020 (Centerville), (937) 5030 (Springboro)
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Opening Hours
On-Demand Care locations have extended hours and are open on weekends.
Telehealth
Available for certain sick visits; same-day virtual visits offered
Services Offered
Technology & Equipment
Insurance & Payment
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affordable primary-care-like visit rate, in-person and telehealth payment parity (same affordable rate as a primary-care office visit)
Languages Spoken
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FAQs
What is On-Demand Care?
Like your family doctor or provider, Kettering Health On-Demand Care treats minor illnesses in a safe office setting or via virtual telehealth visit.
How is On-Demand Care staffed?
Physician assistants and certified nurse practitioners staff the center, providing convenient care at the same affordable rate as a primary-care office visit.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Official Kettering Health location pages: 4.6/5 (30 ratings each)
- Third-party business listing sites: 4.7/5
- ComplaintsBoard (overall Kettering Health reputation): 1.5/5 (10 reviews/6 complaints)
Patients praise
- Immediate access to care for non-life-threatening issues
- Proficiency of some medical and support staff in certain interactions
- Cleanliness of facilities reported by some patients
- Efficient, short-wait experiences reported in some instances
Common complaints
- Reports of rude, unfriendly, or unprofessional conduct by front desk and administrative staff
- Dissatisfaction with the complaint resolution process and customer service handling
- Complaints regarding billing practices and payment demands prior to service
- Instances of feeling unheard, unvalidated, or dismissed by medical providers
- Long wait times and concerns over the quality of care received for specific conditions
"I would leave 0 stars if I could… the desk ladies are miserable and trash... it was the most petty and childish thing to be talking shit about... I really hope that I never get so old and miserable in my life I talk shit about patients."
— Patient review for Centerville location"The front desk lady harassed me about my balance with Kettering from a hospital stay that we are making payments on. She demanded that I make a payment right then and there before I be seen."
— Patient review for Springboro location"They really do a great job here, doing their best to get you feeling better. The 2 times I have been there, I felt like I was given the best possible care and treatment."
— Patient review for Centerville locationSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Kettering Health Holds Groundbreaking Ceremony for New Xenia Health Center | Kettering Health — Apr 8, 2026
- Kettering Health to open new health center — Sep 11, 2025
- Kettering Health is building a new $25M health center in Xenia | WYSO — Apr 9, 2026
- Kettering Health to build Ohio outpatient center, remodel hospital in over $35M plan - Becker's Hospital Review | Healthcare News & Analysis — Sep 8, 2025
- Kettering Health to build a new medical center in Washington Court House | WYSO — Sep 15, 2025
Information sourced from the clinic's website as of July 11, 2026.
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