Internal Medicine West - Covenant Medical Group
Internal Medicine • Knoxville, TN
About
Parkwest Medical Center, a nonprofit hospital in Knoxville, TN, is a premier Covenant Health facility known for top-ranked care and comprehensive services, including leading cardiac care. It operates as a private nonprofit with headquarters in Knoxville and four U.S. offices under Covenant Health’s Parkwest division. Key details: - Location/HQ: 9352 Park West Blvd, Knoxville, TN 37923 - Type: Nonprofit hospital, part of Covenant Health - Services: Comprehensive acute care with nationally recognized cardiac care - Size/Reach: About 155 employees (YoY growth), annual revenue around $11.8M; presence within Covenant Health - Contacts: Main line 865-373-1000 (and related numbers) - Industry codes: SIC 80/806; NAICS 6221/622 If you’re specifically researching Internal Medicine West within Covenant Medical Group Knoxville, Parkwest serves as the major Parkwest/West Knoxville campus hub under Covenant Health, noted for its heart hospital reputation and network of Covenant-affiliated facilities.
Clinic Type
Internal Medicine
Address
Internal Medicine West, Covenant Medical Group, Covenant Health
Phone
8656903003
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Telehealth available; online and via patient portal MyCovenantHealth
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Online appointments for primary care visits for established patients, Call to request new patient appointments, prescriptions refill policy (not accepted via pharmacies)
Languages Spoken
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Current Offers
Accepting new patients
FAQs
What ages does Internal Medicine West serve?
Adults 18 years and older.
Is Internal Medicine West accepting new patients?
Yes.
What telehealth options are available?
Telehealth appointments can be scheduled; secure patient portal MyCovenantHealth available.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp and LocalityBiz: Varies widely, from 1-star to 5-star experiences (Multiple across independent review platforms)
Patients praise
- Helpful and friendly front desk staff (in some experiences)
- Detailed and knowledgeable physicians and medical staff
- Good patient rapport and empathy from some providers
- Modern, high-quality building facilities
- Punctuality regarding referrals
Common complaints
- Long hold times when calling the office
- Front desk staff responsiveness or professionalism issues
- Wait times for appointments and lab work
- Parking difficulty due to high activity at the location
"The ladies at the front desk couldn't have been more helpful and friendly... Dr Anderson came in next and we discussed my health issues and family history. He has a great personality, is very knowledgeable."
— LocalityBiz Review"After fasting and being mid morning, that is unacceptable, especially for a diabetic. Front desk staff probably dropped the ball and was unapologetic."
— LocalityBiz Review"My only complaint has been calling the office and the phone ringing for a long time."
— Yelp ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Lauren Cline - Covenant Health — Nov 27, 2025
- Covenant Medical Group Welcomes Covenant Health Primary Care Belltown - Covenant Health — Sep 4, 2025
- Welcome Lauren Cline, MD - Covenant Health — Dec 11, 2025
- Welcome Bradford Layman, DO - Covenant Health — Aug 1, 2025
- Dr. Rachel W. Hovis, MD - Internal Medicine Physician in Knoxville, TN — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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