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Clinic Type

Eye Clinic/Optometry

Address

800 West Ave. S., La Crosse, WI 54601

Phone

877-858-0398

Email

Opening Hours

Ophthalmology & Optometry hours vary. Mon:7:30 AM - 5:00 PM; Tue:8:00 AM - 5:00 PM; Wed:7:30 AM - 6:00 PM; Thu-Fri:7:30 AM - 5:00 PM

Emergency Care

Always call 911 in case of emergency. For after-hours help with other issues, review our convenient care options.

Services Offered

  • Ophthalmology
  • Optometry
  • Eye examinations
  • Contact lens fitting
  • Eye infection treatment
  • Vision testing
  • Glaucoma treatment
  • Cataract surgery
  • Macular degeneration treatment
  • Dry eye treatment
  • Foreign body removal
  • Laser surgery for diabetes, glaucoma and retinal problems
  • Low-vision eye exams
  • Routine eye exams
  • Specialized eye exams
  • Surgical interventions
  • Pediatric eye care
  • Adult eye care
  • Diabetic eye care

Technology & Equipment

  • Most advanced eye care techniques
  • Minimally invasive surgical solutions
  • Vision testing equipment
  • Laser surgery technologies

Team

  • Michael Garvey, M.D. — Ophthalmology & Optometry (Eyes) provider
  • Gretchen Kelly, O.D. — Ophthalmology & Optometry (Eyes) provider
  • Nitika Arora, M.B.B.S. — Ophthalmology & Optometry (Eyes) provider

Insurance & Payment

Billing page of your preferred location for information on insurance, billing and payments

Languages Spoken

FAQs

What should I bring for my first appointment?

For your first appointment, bring your current prescription information or medical records from non-Mayo Clinic Health System facilities. Complete a medical records release form to authorize the transfer of health records from another health care facility to us. Visit our Medical Record Forms page for this form and other forms in multiple languages.

What are my payment options, and do you offer financial assistance?

Visit the billing page of your preferred location for information on insurance, billing and payments. We serve patients in difficult financial circumstances and offer financial assistance to those with an established need to receive medically necessary services. Learn more about financial assistance options.

Can you provide a second opinion?

Yes — call the appointment number at your preferred eye care location.

Do you have an after-hours number in case of emergency?

Always call 911 in case of emergency. For after-hours help with other issues, review our convenient care options.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD Care (for Dr. Michael Scott): 4.5 out of 5 stars (8 reviews)
  • Yelp (for Mayo Clinic Health System La Crosse): 1.7 out of 5 stars (20 reviews)
  • U.S. News & World Report (for Ophthalmology department): 4 out of 5 stars (12 reviews)

Patients praise

  • High satisfaction with the expertise and professionalism of individual physicians
  • Effective treatment outcomes for specific eye conditions
  • Positive patient experience scores for the hospital system overall (e.g., HCAHPS data)

Common complaints

  • Issues with administrative responsiveness, particularly via the patient portal
  • Concerns regarding billing practices
  • Reports of perceived long wait times and inefficient scheduling
  • Instances of poor communication from front-desk and clinical staff

"I’ve sent multiple messages through the patient portal regarding repetitive testing with no answers. I have yet to receive a response... Mayo is no longer the top tier medical facility it was thought to be."

Wanderlog review of Mayo Clinic Health System La Crosse

"Billing is a nightmare here. I went into Mayo for the first time ever back in March for urgent care."

Yelp review of Mayo Clinic Health System La Crosse

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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