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Clinic Type

Geriatric Medicine

Address

1450 Northwest Lane SE, Suite A, Lacey, WA 98503

Phone

360-491-4460

Email

CHI@providence.org

Opening Hours

Mon – Fri: 8 a.m. – 4:30 p.m.

Telehealth

Yes (ExpressCare Virtual)

Services Offered

  • Geriatric medicine
  • Internal medicine
  • Family medicine
  • Geriatric center of excellence
  • Falls prevention
  • Senior health services
  • Transitional care
  • Advanced care planning
  • Fall prevention program
  • Health education

Technology & Equipment

  • General geriatric care
  • Falls risk assessment tools
  • Care coordination

Team

  • Providence Panorama Clinic — Clinic

Insurance & Payment

  • Aetna
  • Aetna Medicare Advantage HMO
  • Aetna PPO
  • Carelon PPO
  • Cigna PPO
  • Coordinated Care Medicaid
  • Evernorth PPO
  • First Choice PPO
  • First Health-Coventry PPO
  • HCSC HealthSpring Medicare Advantage HMO
  • Health Net Tricare
  • Health Smart PPO
  • Humana
  • Humana HMO
  • Humana PPO
  • Kaiser
  • Kaiser Medicare Advantage
  • Managed Health Network
  • Managed Health Network HMO-PPO
  • Managed Health Network Medicare Advantage
  • Molina Medicare Advantage
  • Molina Medicare Medicaid
  • Naphcare
  • Pacific Medical Center TRICARE
  • Premera
  • Premera Medicare Advantage
  • Providence Health Plan
  • Providence Health Plan Medicare Advantage-HMO
  • Regence BlueShield Of Washington Medicare Advantage HMO
  • Regence BlueShield Of Washington PPO
  • Regence BlueShield Of Washington TRIWEST
  • South Puget Intertribal Planning Agency
  • State Of Washington Department Of Corrections
  • Thurston County Corrections
  • United Behavioral Health Medicaid
  • United Behavioral Health Medicare Advantage
  • United Behavioral Health PPO
  • United Healthcare
  • United Healthcare Medicaid
  • United Healthcare, Medicare Advantage
  • Wellcare Medicare Advantage-HMO
  • Wellpoint Medicare Advantage
  • Wellpoint Medicare Advantage Medicaid

Insurance information is provided as a general overview; specific plan acceptance varies by provider and should be verified with the clinic.

Insurance, Self-pay, Medicare/Medicaid as applicable

Languages Spoken

  • English

FAQs

What services does Providence Panorama Clinic offer?

Geriatric medicine, internal and family medicine-focused care; geriatric center of excellence and falls prevention programs.

What should I bring to my first visit?

Picture ID, Insurance cards, All medications and over-the-counter supplements, Any previous medical record, Authorization to release protected health information.

How can I request my records?

Use forms to request your records from this Providence Medical Group clinic or have records sent to this Providence Medical Group clinic.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.9/5 stars (67 reviews)

Patients praise

  • Appreciation for specific providers who are perceived as caring and attentive
  • Satisfaction with care provided to senior patients by some staff
  • General convenience of integrated services like MyChart

Common complaints

  • Rudeness and poor communication from staff
  • Long wait times, including phone wait times
  • Concerns regarding physician responsiveness and compassion
  • Issues with administrative processes such as medication refills and insurance verification

"Excellent TOP NOTCH care for my 85 year old Mother. Good to know there are actual DOCTORS/ PROVIDERS who actually DO CARE ABOUT OUR SENIORS AND THAT DO LIKE THEIR JOBS STILL.. I HAVE NOT HAD ONE bad experience here."

LocalityBiz patient review

"service is very poor like really poor. just went today for medication refill and check up/wellness and i stated that the said refill is my dad's life saver. i dunno how the process is but it took so long for the doctor to sign the request. whatever happens to my father i will held this clinic responsible!!!! uncompassionate and poor rude staff coordination!!!"

LocalityBiz patient review

"She has treated my mom like garbage, straight up told her she didn't have time for her, and completely dismissed her concerns and questions."

Vitals patient review for a provider at the clinic

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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