Providence Hawks Prairie Family Medicine | Lacey, WA
Pediatrics • Lacey, WA
Clinic Type
Pediatrics
Address
Hawks Prairie Family Medicine, Lacey, WA
Phone
360-413-4200 (Office)
CHI@providence.org
Opening Hours
Mon - Fri: 7:30 a.m. - 5:30 p.m.
Telehealth
ExpressCare Virtual (Get Care Online)
Emergency Care
Not equipped for emergent care
Services Offered
Team
Insurance & Payment
New patient forms and insurance-related policies discussed; co-payments due at time of service; prior authorizations may be required for referrals
Cash, Check, Money orders, Visa, MasterCard, American Express, Discover
Languages Spoken
—
Current Offers
Adult new patient forms
Pediatric new patient forms
Behavioral health new patient forms
FAQs
What ages are seen at Hawks Prairie Family Medicine?
Care for all ages—from newborns to seniors.
Are new patient forms available before visits?
Adult, pediatric and behavioral health new patient forms are available.
What are the new patient forms and how should I complete them?
Prior to your first visit, please fill out the following forms for adults, pediatrics, and behavioral health; if you would like to complete the forms in the office, please arrive 15 minutes early.
Do I need to bring anything or arrive early for my appointment?
Please arrive 15 minutes early for new patient visits.
What is the co-payment policy?
Your co-payment is due in full at the time of service; exceptions exist such as annual physicals and injections. If you have no insurance, payment is due at the time of service.
What payment methods are accepted?
We accept cash, check, money orders, Visa, MasterCard, American Express and Discover. Returned checks are subject to a $25 NSF fee.
What is the cancellation policy?
24 hours notice of cancellation is required if you are unable to keep your appointment; a minimum of one hour’s notice is required for same-day appointments. After three failed appointments without proper notice, you will be dismissed from the practice.
Do you handle referrals and insurance authorizations?
Many insurance companies require referrals; authorizations should be in place prior to care. Most referrals take 72 hours to process, but it can take longer, and approval is not guaranteed.
Do you offer well-child checks and pediatric services?
Yes, the practice provides full pediatric care including well-baby and well-child checks.
Social Media
Photos







What Patients Say
Overall sentiment across review platforms: mixed
- Providence Official Website: 4.8/5.0 (3,421 ratings)
- Birdeye: 4.1/5.0 (245 reviews)
Patients praise
- Some providers praised for excellent care and bedside manner
- Friendly staff communication regarding delays
- Effective treatment for specific patients
Common complaints
- Difficulty scheduling appointments and long wait times
- Challenges communicating with providers and lack of response to messages
- Perceived lack of professional bedside manner or care from some staff
- Administrative or organizational issues
"The wait time is rough however they communicated why and were very friendly."
— Loc8NearMe user review"The PA didn't show up for my appointment after I waited for an hour. I was told she was in training. My PCP doesn't return calls or online MyChart messages."
— Yelp user review"Oh hawk’s prairie how you continue to disappoint. AVOID AVOID AVOID."
— Unilocal user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Doctors at Providence Hawks Prairie Family Medicine — Jul 11, 2026
- Doctors at Providence Lacey Family Medicine — Sep 24, 2025
- Providence Hawks Prairie Family Medicine - Apple Maps — Apr 2, 2026
- Man Wah Mackie Chan, MD | Lacey, WA - Providence — Jul 3, 2026
- Audry M. Torres, ARNP | Lacey, WA - Providence — Aug 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
More pediatrics clinics in Lacey
Mary Bridge Children's Pediatrics serves families in the Puget Sound region, including the Olympia area, with pediatric primary and specialty care. As a nonprofit pediatric hospital network affiliated with Mary Bridge Children’s Hospital (Tacoma), it provides family-centered, child-friendly services and collaborates with local pediatricians to coordinate care. The organization operates multiple clinics (including locations in Tacoma and Olympia) and focuses on comprehensive pediatric care, from routine visits to specialized treatments. Contact options include local phone numbers and the main Mary Bridge phone line. If you’re seeking a specific clinic in Olympia’s Black Lake or Lacey area, call ahead to confirm exact addresses, hours, and whether a given location offers the particular services you need.
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