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About

Summary: Concentra has acquired Nova Medical Centers, and all Nova locations are now operating as Concentra. If you’re looking for the Lacey, WA Urgent Care Center, it is now part of Concentra’s network. For details on locations, hours, and services, visit Concentra.com.

Clinic Type

Urgent Care

Address

3928 Pacific Avenue SE, Lacey, WA 98503

Phone

360.455.1350

Email

privacyoffice@concentra.com

Opening Hours

8 a.m. - 5 p.m.

Telehealth

Concentra Telemed

Services Offered

  • Urgent Care
  • Occupational Health
  • Physical Therapy
  • Wellness Services
  • Drug Screening
  • Physicals
  • Pre-Employment Services
  • Immunizations
  • Workers Compensation Injury Treatment
  • Injury Treatment
  • CAS – Concentra Advanced Specialists (medical specialty network)

Insurance & Payment

Cash (cashless at most locations), Payment in full at time of visit, Cashless - payment due at time of visit (except where prohibited by law)

Languages Spoken

FAQs

What services does Concentra Lacey offer?

Urgent care, occupational health, physical therapy, wellness services, drugs screening, immunizations, pre-employment services, and other related medical services.

What should I bring to my visit?

Photo ID, proof of insurance, medical history information, and a list of current prescriptions.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Google Reviews: 3.6/5 stars (872 reviews)
  • Apple Maps: 1.4/5 stars (45 reviews)
  • Facebook: 64% recommendation rate (25 reviews)

Patients praise

  • Efficient process for specific occupational needs like DOT physicals and drug screenings
  • Polite and friendly staff in some instances
  • Helpful service for workers' compensation cases
  • Convenient location and organized facility for workplace health requirements

Common complaints

  • Long wait times, even with appointments
  • Difficulty reaching the facility by phone
  • Unprofessional staff behavior or perceived lack of thoroughness in care
  • Issues with administrative processes, such as requirements for physical exams or testing

"Its impossible to get a hold of these people on the phone. I called them multiple times and they hang up on me every time."

Johnathan S., Apple Maps review

"Made an appointment a month in advance. Showed up 30 minutes early. After waiting an hour after my scheduled appointment time was told it be at least another 2 hours or longer."

Anonymous patient, MapQuest review

"The pre-employment drug test procedure is handled kindly and professionally. The Lacey, Washington location is highly recommended for commercial truck drivers due to their timely and efficient care."

Anonymous patient, BestProsInTown review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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