Outpatient Clinic - OLV Human Services
Behavioral Health/Counseling • Lackawanna, NY • 1 outpatient clinic location listed (Amherst/Lackawanna area) locations
About
Outpatient Clinic - OLV Human Services Lackawanna - OLV Human Services is a nonprofit mental health and behavioral health provider based in Lackawanna, NY. - Services include trauma-informed care and residential treatment; the organization also offers community-based and educational/vocational programs. While primarily known for residential and community services, they operate under the umbrella of mental health care with outpatient options typically aligned with their treatment services. - Contact: main phone numbers (716) 828-9500, (888) 287-1160, or +1 716-828-9570; email careers@olvhumanservices.org. - Headquarters: 790 Ridge Rd, Lackawanna, NY 14218. Other offices include locations in Brooklyn and additional Lackawanna site. - Website: olvhs.org If you’re specifically seeking outpatient services in Lackawanna, you may want to contact OLV Human Services directly to confirm current outpatient offerings, eligibility, and scheduling.
Clinic Type
Behavioral Health/Counseling
Address
790 Ridge, Lackawanna, NY 14218
Phone
716-828-9500 / 888-287-1160
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Opening Hours
Monday-Thursday 9 a.m - 6 p.m.; other hours indicated in context (after-hours line 716-200-2412)
Telehealth
Available (as indicated by telehealth links in extras)
Emergency Care
Spectrum CARES crisis line 882-4357; Crisis Services 834-3131; Erie County Medical Center CPEP 898-3465 or 898-3389; after-hours line 716-200-2412; call 911 for immediate risk
Services Offered
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Insurance & Payment
Participation with various insurance plans, including Medicaid.
Medicaid, private insurance, private pay
Languages Spoken
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FAQs
What specialties or services are offered?
Outpatient clinic provides therapy (individual, family, group), medication management, and PCIT; licensed therapists with board-certified psychiatrist oversight.
What services are offered at the Outpatient Clinic?
Care and counseling for children, adolescents, and adults with behavioral, emotional and psychiatric difficulties; individual, family, and group therapy; medication management.
What are the clinic hours?
Open Daily: Monday-Thursday 9 a.m - 6 p.m.; Friday 9 a.m. - 5 p.m.; Saturday 9 a.m. - 1 p.m.
How can I contact the clinic for emergencies after hours?
Call the after-hours line at (716) 200-2412.
What counties and addresses are listed for the clinic locations?
Locations in Erie County (Lackawanna, Amherst, Buffalo) and Genesee County (Stafford).
What emergency contacts are provided for mental health crises?
Spectrum CARES (882-4357), Crisis Services (834-3131), Erie County Medical Center CPEP (898-3465/898-3389).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- LocalityBiz: 5 stars (1)
Patients praise
- Provides mental health services including counseling and medication management.
- Specializes in Parent-Child Interaction Therapy (PCIT).
- Offers a sliding fee scale program.
- Person-centered and trauma-informed care approach.
Common complaints
- Employee reviews indicate a cliquey work environment and inconsistent management.
Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Francine Hehir — Apr 17, 2026
- Marga McMahon — Apr 15, 2026
- Sarah DiStasio — Jun 24, 2026
- OLV Human Services places 3 employees on leave after mistreatment allegations — Nov 7, 2025
- 'Justice for my son': Victims of alleged abuse sue OLV school and teacher aide — Mar 28, 2026
Information sourced from the clinic's website as of July 11, 2026.
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