Primary Care Pediatrics - Buffalo, NY - Kaleida Health
Pediatrics • Lackawanna, NY • Since 1998
About
Kaleida Health is a nonprofit, nonprofit healthcare network and the largest provider in Western New York, with four offices in the Buffalo area. It operates five hospitals and offers a broad spectrum of services including primary care, pediatrics, orthopedics, cardiology, emergency care, maternity, stroke care, robotics-assisted surgery, and other specialty services. Founded in 1998 and headquartered in Buffalo, NY, Kaleida Health employs about 2,267 staff and generates roughly $1.8B in annual revenue. For primary care pediatrics specifically in Buffalo (and Lackawanna area), Kaleida Health provides pediatric medical services through its network of hospitals and affiliated clinics, supported by its pediatric infectious disease, prevention, and family care programs. Contact: 1-716-859-5600.
Clinic Type
Pediatrics
Address
818 Ellicott Street, Buffalo, NY 14203
Phone
(716) 859-5600
armostiller@kaleidahealth.org=
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
—
Languages Spoken
—
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 2.5 out of 5 stars (298 reviews (across various Kaleida Health locations))
- Birdeye (for Broadway Pediatrics): 2.3 out of 5 stars (37 reviews)
Patients praise
- High satisfaction with specific, long-term pediatric providers who are described as kind and patient
- Convenience of same-day sick visits and availability of after-hours lines at some locations
- General appreciation for clean facilities and helpful medical support staff in certain offices
Common complaints
- Reports of rude, unprofessional, or dismissive front-desk and administrative staff
- Long wait times for appointments and in-office service
- Frustration with communication, billing errors, and difficulty scheduling appointments
"The front staff are not friendly as a rule, usually irritated/short... The positives are their hours, availability, and their providers."
— LocalityBiz review of a local pediatric office"The worst service ever! Very slow. It's been like this for years!! Why do I still take my children here?! There is no respect for people's time."
— Birdeye review of Broadway PediatricsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- 1115 Workforce Initiatives Service Commitment Site Directory — Jun 28, 2026
- [PDF] MediSource/CHP/Essential Doctor/Provider Directory — Jun 17, 2026
- Oishei rebrands as Golisano Children's Hospital after largest donation in hospital history | WXXI News — Aug 19, 2025
- Kaleida Health hosts free community health fairs at Tops — Apr 28, 2026
- Patricia Allen Fund reaches $17M milestone behind donations from over 60K people — Jun 10, 2026
Information sourced from the clinic's website as of July 11, 2026.
More pediatrics clinics in Lackawanna
Southtowns Pediatrics appears to operate pediatric clinics in multiple Western NY locations, including near Lackawanna, NY (Derby, NY; 6763 Erie Rd, Derby, NY 14047). They offer pediatric care services, emergency care, and patient billing access via a portal. The organization has a small workforce and broad network connections with local health providers. For specific pediatricians in Lackawanna, NY, you may want to contact the Lackawanna area office or use the patient portal to inquire about experienced pediatricians on staff. Contact numbers and the Derby, NY address are listed for reach-out.
Comparing your options?
See other pediatrics clinics in Lackawanna, or search the full directory by insurance, ratings, and more.