HealthFirst Family – Compassionate Health Care
Primary Care • Laconia, NH • Since 1996 • 2 (Franklin and Laconia) locations
About
HealthFirst Family Care Center, Inc. is a nonprofit Federally Qualified Health Center serving Franklin and Laconia, NH. Founded in 1996 and headquartered in Franklin, it provides primary care and related services, including family medicine, women’s health, behavioral health, medication-assisted treatment, and nutrition. The organization operates five offices across New Hampshire and emphasizes care regardless of ability to pay or insurance. It is NCQA-certified as a Level III Patient-Centered Medical Home and is active in coordinating with local providers to deliver comprehensive services to rural communities in the Twin Rivers and Lakes Region. Contact options include multiple local phone numbers and the main site at healthfirstfamily.org.
Clinic Type
Primary Care
Address
841 Central Street, Franklin, NH 03235, US
Phone
603-934-1464 (Franklin) / 603-366-1070 (Laconia)
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
Sliding fee discounts based on income and family size, Payment portal? (not specified), Discounted sliding fee scale based on income and family size, Community Resource Specialists to help reduce out-of-pocket costs, Options like Health Insurance through the Marketplace, NH Easy programs, Medicaid
Financing: Discounted sliding fee scale based on family size and income; Community Resource Specialist assistance to reduce out-of-pocket costs
Languages Spoken
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FAQs
What payment options are available if I have financial hardship?
HealthFirst will never deny access to services because of inability to pay. We offer a discounted sliding fee scale based on family size and income, and Community Resource Specialists assist with options to reduce out-of-pocket costs.
How can I become a patient at HealthFirst Family Care Center?
There is a “Become A Patient” option on the site to initiate the process and connect with staff.
Do you provide integrated medical and behavioral health care?
Yes, HealthFirst provides integrated medical and behavioral health care with care coordinators to support whole-person care.
Who is on the HealthFirst care team?
Your team is led by your Primary Care Provider and may include nurses, medical assistants, counselors, nutritionists, and specialists from other agencies.
Do you offer appointment requests online?
There is a “Request Appointment” option on the site to start the process.
Are you accepting new patients?
Yes, the site indicates Accepting New Patients.
Commitments
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Aggregate): 3.2 out of 5 (40)
- Birdeye (Aggregate): 3.1 out of 5 (57)
Patients praise
- Friendly and helpful administrative/reception staff noted by some patients
- High quality of care and attention from specific providers (e.g., ARNP, MD)
- Effective communication via the patient portal reported by some users
- Commitment to serving patients regardless of ability to pay
Common complaints
- Poor communication with staff and administrative departments
- Difficulties with the referral process for specialists
- Frequent turnover of primary care providers
- Unprofessional behavior reported in past staffing complaints
- Negative experiences with front-desk or billing interactions
"No communication at all with these people. No one wants to do their job but boy, oh boy. They want the co pays. Run away before your insurance is ripped off"
— Birdeye Review"I have had the most wonderful experience so far. Super friendly receptionist/s, I absolutely love my ARNP Alyssa Albro, and her assistant Joey who saw me. Communication is on point through their patient portal as well. Very happy here."
— Birdeye Review"Since I became a patient over 10 years ago, I have had to endure five primary provider changes. No explanations given to the patients."
— WebMD ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- HealthFirst Family Care Center - Laconia - 17 Church Street — Mar 19, 2026
- HEALTHFIRST FAMILY CARE CENTER - Updated July 2026 - Yelp — Nov 20, 2025
- Alyssa J. Albro - Nurse Practitioner in Laconia, NH — May 14, 2026
- ICYMI: Senator Hassan Visits Community Health Center in Laconia to Discuss Facility Closures & Impacts of Trump’s Cuts to Health Care — Aug 11, 2025
- Patient Service Representative @ HealthFirst Family Care Center Inc. — Jun 24, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Laconia
Concord Hospital Health System is a nonprofit regional system in New Hampshire with campuses in Concord, Laconia, and Franklin. It employs about 4,500 staff, includes 458 physicians/advanced providers, and generates over $750 million in annual revenue. The site lists current job openings across locations (including Laconia) and provides address details for its campuses: - Laconia: 80 Highland Street, Laconia, NH 03246 - Concord: 250 Pleasant Street, Concord, NH 03301 (HQ) - Franklin: 15 Aiken Ave, Franklin, NH 03235 If you’re specifically looking for an Internal Medicine role in Laconia, the page shows broader nursing, support, and specialty positions at various CH locations rather than a dedicated Internal Medicine department listing. For targeted opportunities in Internal Medicine at Laconia, you may want to: - Search the Concord Hospital careers page for “Internal Medicine” or “Internal Medicine physician” roles at the Laconia campus. - Check the Laconia ED/Restorative or inpatient services sections for related physician or APP (advanced practice provider) opportunities. - Contact CH’s HR or the Laconia campus directly for current internal medicine openings.
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