
Imperial Health
Internal Medicine • Lake Charles, LA • Since 1955
About
Imperial Health: Home Lake Charles - Overview: Imperial Health is a privately held hospitals and health care group, described as the region’s largest physician-owned multispecialty medical group in Southwest Louisiana. Headquarters in Lake Charles, LA, founded in 1955. - Key facts: 4 offices in the United States (all in Lake Charles, LA). Approx. 70 employees ( grew ~9% YoY). - Contact: Email info@imperialhealth.com; Phone (337) 433-8400. - Website: imperialhealth.com - Notable: Physician-owned, multispecialty care with a Lake Charles focus.
Clinic Type
Internal Medicine
Address
501 Dr. Michael DeBakey Drive, Lake Charles, LA 70601, US
Phone
(337) 433-8400
trichard@imperialhealth.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
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What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.1/5 (41)
- SolvHealth: 5.0/5 (not explicitly stated)
Patients praise
- Friendly and professional staff interactions in some instances
- Helpful bedside manner from specific urgent care physicians
- Clean clinic environments
Common complaints
- Persistent billing errors and difficulty resolving them
- Slow or unresponsive communication regarding test results
- Customer service challenges including difficulty reaching appropriate departments
- Reported issues with collections despite disputes
"Billing is a nightmare. Imperial Health has acknowledged I do not owe them a balance, yet they have sent my account to collections..."
— Trustburn"I have called multiple times talking with billing then the escalation department... The issue has not been corrected and is still under review."
— ComplaintsBoard"The staff made my family feel welcome and treated us promptly and with friendly environment."
— BirdeyeSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Services - Imperial Health — Mar 30, 2026
- Patient Information - Imperial Health — Feb 4, 2026
- Imperial Health - Lake Charles, LA - Yelp — Jul 9, 2026
- Employment - Imperial Health — Oct 9, 2025
Information sourced from the clinic's website as of July 11, 2026.
More internal medicine clinics in Lake Charles
Memorial Internal Medicine at Nelson Road in Lake Charles is part of Lake Charles Memorial Health System, a nonprofit, full-service health system serving Southwest Louisiana. The system employs about 568 people and offers services across multiple areas including internal medicine, family medicine, cardiology, orthopedics, emergency care, pediatrics, rheumatology, gastroenterology, nephrology, pulmonology, wound care, and more. The Nelson Road location (address: 6713 Nelson Rd, Lake Charles, LA 70605) is one of the system’s Lake Charles-area offices supporting comprehensive, family-centered healthcare.
Emily Paulk, MD is affiliated with Ochsner Health in Lake Charles, part of the Ochsner Health System. Ochsner Health is a nonprofit, academic health system based in the New Orleans area, serving the Gulf Coast (Louisiana, Mississippi, and surrounding regions) with 47 hospitals and over 370 clinics. The system emphasizes serving, healing, leading, educating, and innovating, and operates as a large, not-for-profit organization with extensive physician networks and multiple locations. Emily Paulk, MD is listed among Ochsner Health’s physicians in the Lake Charles area within the broader Ochsner Health network. For exact specialty, contact details, or appointment options in Lake Charles, refer to Ochsner Health’s official site or the Lake Charles location page.
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