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Imperial Health: Home Lake Charles - Overview: Imperial Health is a privately held hospitals and health care group, described as the region’s largest physician-owned multispecialty medical group in Southwest Louisiana. Headquarters in Lake Charles, LA, founded in 1955. - Key facts: 4 offices in the United States (all in Lake Charles, LA). Approx. 70 employees ( grew ~9% YoY). - Contact: Email info@imperialhealth.com; Phone (337) 433-8400. - Website: imperialhealth.com - Notable: Physician-owned, multispecialty care with a Lake Charles focus.

Clinic Type

Internal Medicine

Address

501 Dr. Michael DeBakey Drive, Lake Charles, LA 70601, US

Phone

(337) 433-8400

Email

trichard@imperialhealth.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Internal Medicine
  • Family Medicine
  • Primary Care Clinics
  • Cardiology
  • Endocrinology
  • ENT and Allergy
  • Gastroenterology
  • Laboratory
  • Occupational Health
  • Orthopaedics
  • Pediatrics
  • Pulmonology/Critical Care
  • Urgent Care
  • General Surgery
  • Neurology and Neuromuscular Medicine
  • Rheumatology
  • Podiatry
  • Medicine/Medical Services (multispecialty)
  • Clinical Support Team services (Audiologists, Nurse Practitioners, Physician Assistants)
  • Orthopaedics/Orthopaedics Surgeon and Sports Medicine Specialist

Team

  • Senior Leadership Team — Leadership
  • Physician Leadership — Leadership

Insurance & Payment

—

Languages Spoken

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Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.1/5 (41)
  • SolvHealth: 5.0/5 (not explicitly stated)

Patients praise

  • Friendly and professional staff interactions in some instances
  • Helpful bedside manner from specific urgent care physicians
  • Clean clinic environments

Common complaints

  • Persistent billing errors and difficulty resolving them
  • Slow or unresponsive communication regarding test results
  • Customer service challenges including difficulty reaching appropriate departments
  • Reported issues with collections despite disputes

"Billing is a nightmare. Imperial Health has acknowledged I do not owe them a balance, yet they have sent my account to collections..."

— Trustburn

"I have called multiple times talking with billing then the escalation department... The issue has not been corrected and is still under review."

— ComplaintsBoard

"The staff made my family feel welcome and treated us promptly and with friendly environment."

— Birdeye

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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