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About

Royal Palm Orthopedics & Sports Medicine Institute is an orthopedic and spine specialty center focused on prompt, comprehensive, and ethical musculoskeletal care. Based in Lake Wales, Florida, with a second office in Tampa, they emphasize compassionate treatment and fiscally responsible services, including workers’ compensation cases. Key details: two US offices (Lake Wales at 1120 Carlton Ave Suite 1400; Tampa), active status, contact numbers: 863-583-4445 and 863-324-6100, LinkedIn profile, and a small workforce. Specialties include orthopedic, spine, sports medicine, and workers’ compensation care.

Clinic Type

Orthopedics

Address

1120 Carlton Ave|Suite 1400, Lake Wales, Florida 33853, US

Phone

(863) 324-6100

Email

support@royalpalmortho.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • orthopedic surgery
  • pain management
  • workers compensation
  • auto accidents
  • car accidents
  • DOT exams
  • physical therapy
  • regenerative orthopedics
  • elbow
  • shoulder pain
  • knee
  • hand and wrist
  • spine
  • sports medicine
  • ultrasound-guided injections
  • c-arm fluoroscopy
  • EMG
  • radiographs X-rays
  • CRPS
  • department of transportation
  • slip and fall injuries
  • Workers' compensation

Technology & Equipment

  • state-of-the-art diagnostic equipment
  • C-arm fluoroscopy
  • EMG
  • ultrasound examinations
  • radiographs X-rays

Team

  • Dr. Benito Torres, DO — Orthopedic Specialist / Pain Management Doctor

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Yelp: 1.8/5 stars (5 reviews)
  • Z1BIZ: 3.2/5 stars (Not explicitly stated (based on platform algorithm))

Common complaints

  • Unprofessional, untrained, and disorganized office staff
  • Frequent appointment cancellations and long rescheduling delays
  • Poor communication and lack of office management
  • Long wait times and impersonal medical examinations
  • Reports of workplace drama and lack of structure (from employee perspectives)

"Office staff is unprofessional, untrained, unorganized, and in need of help."

Yelp/MapQuest reviews

"I had 2 appts in 1 month they were both cancelled to be rescheduled months later ...I can't stand or walk more than 3 mins from a bad fall."

Yelp/MapQuest reviews

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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