New Horizons Mental Health Services
Mental Health/Behavioral Health Clinics • Lancaster, OH • Since 1971
About
New Horizons Mental Health Services is a nonprofit mental health care organization founded in 1971 and headquartered in Lancaster, Ohio. It operates 6 offices in the United States, with the Lancaster HQ at 230 N Columbus St, Lancaster, OH 43130. The agency provides community-based mental health services and partners with local communities. LinkedIn presence and multiple contact numbers are available for outreach, including main phone 800-273-8255. The organization emphasizes its Lancaster, Ohio footprint and national presence through six offices.
Clinic Type
Mental Health/Behavioral Health Clinics
Address
230 N Columbus St, Lancaster, Ohio 43130, US
Phone
740-687-0835
invoices@newhorizonsmentalhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Do you serve all patients regardless of ability to pay?
Yes, we serve all patients regardless of ability to pay.
Are discounts offered for essential services based on family size and income?
Discounts for essential services are offered based on family size and income.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Facebook: 92% recommendation rate (Facebook) (9 reviews)
- FindRehabCenters.org: Very low/Negative tone (based on available text reviews) (19 reviews)
Patients praise
- Some patients reported positive, long-term therapeutic relationships with specific staff members at the Pennsylvania location
- Professionalism noted by some clients in specific counseling contexts
Common complaints
- Allegations of rude, dismissive, or unprofessional staff behavior
- Reports of poor organization, billing issues, and communication difficulties
- Concerns regarding HIPAA compliance and patient privacy in waiting areas
- Negative experiences with specific providers regarding empathy and understanding of patient circumstances
"Staff is SO rude. Taken way better care of by my family physician. Will never go back to this place."
— FindRehabCenters.org"Having a great cheerleader helps to keep us on track. So thankful for Catherine and New Horizons"
— BusinessYab / FacebookSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New Horizons Mental Health Services | OhioGuidestone — Apr 15, 2026
- OhioGuidestone Welcomes Staff Of New Horizons Following Closure | OhioGuidestone — Apr 13, 2026
- OhioGuidestone to take on New Horizons employees April 30 - AOL — Apr 15, 2026
- Shanda Wyrick — Jun 20, 2026
- Alisha Sims — Apr 18, 2026
Information sourced from the clinic's website as of July 11, 2026.
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