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Clinic Type

Physical Therapy

Address

—

Phone

Ph.(...203-081)

Email

medicalrecords@cmclancaster.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Outpatient Physical Therapy
  • Specialty Clinic
  • Wound Care

Team

  • Not specified, Licensed therapists — Physical Therapy Staff

Insurance & Payment

—

Languages Spoken

  • English

FAQs

What services does the clinic offer?

Outpatient Physical Therapy, Specialty Clinic, Wound Care.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • US News - Lancaster Specialty Surgery Center (Ohio): 88% (would highly recommend)
  • Birdeye - Lancaster Retina Specialist: 4.5 out of 5 stars (77 reviews)
  • Healthgrades - Dr. Jack Smith: 4.7 out of 5 stars (99 reviews)

Patients praise

  • High patient satisfaction regarding surgical outcomes and medical expertise
  • Professionalism and friendliness of medical/nursing staff
  • Clear explanations of diagnoses and treatment plans
  • High likelihood of recommendation to others at many local specialized facilities

Common complaints

  • Administrative inefficiency including delayed or unanswered communications (phone, email, portal)
  • Dissatisfaction with front desk staff interactions (rudeness, unhelpfulness)
  • Frustration with outdated technology/patient portals
  • Limited responsiveness to complaints

"The portal and website and text messaging system operate like it's 1999... PMLGH is not only not responsive to complaints - there's no one to complain to!"

— Birdeye (Penn Medicine Lancaster General Health)

"Dr. Rochester is fantastic to work with. He explains everything clearly and breaks down each condition... His bedside manner is top notch, something I often find lacking in the medical field."

— rater8 (Dr. James A. Rochester)

"Several patients experience delayed or unanswered phone calls, emails, and portal messages. Follow‑up communication is sometimes inconsistent..."

— FindBestClinic (Shady Grove Fertility, Lancaster)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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