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About

Summary: OhioHealth Physician Group Primary Care operates two medical offices in the United States, with a Lancaster, Ohio location at 1638 North Memorial Drive and a Columbus location at 180 E Broad St. The Lancaster site provides comprehensive primary care services, including pediatric care, and is part of OhioHealth’s private, active group. Key details: - Headquarters: Lancaster, OH - Primary care services (including pediatric care) - Addresses: - 1638 North Memorial Drive, Lancaster, OH 43130 - 180 E Broad St, Columbus, OH 43215 - Workforce: 13 employees; growth +12.5% YoY - Annual revenue: approximately $9.21 million - Categories: healthcare, pediatric care, primary care - Competitive landscape: operates among other OhioHealth and regional primary care providers in Central Ohio If you’re seeking a Lancaster-based primary care option within OhioHealth for yourself or a child, this location is the relevant Lancaster office under the OhioHealth Physician Group Primary Care umbrella.

Clinic Type

Primary Care

Address

Lancaster Medical Offices, OhioHealth Physician Group (Primary Care)

Phone

614-566-5594

Email

OHPhysiciansGroupROI@OhioHealth.com

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Yes (E-Visits via MyChart)

Services Offered

  • Primary care
  • Minor surgical procedures
  • Depression and anxiety
  • Illness care and management of chronic diseases or conditions
  • Sports medicine
  • Annual or routine health screening exams
  • School and sports physicals
  • Comprehensive physical exams
  • Wellness, preventive care and immunizations
  • Infant care, pediatric and adolescent care
  • Personal, compassionate healthcare services
  • E-Visits (virtual care)

Insurance & Payment

Languages Spoken

FAQs

What to bring to your appointment?

- If you have Medicare, your pharmacy insurance drug card - Past medical records you feel are applicable to your health - Tests results or imaging that your care team has requested - Copayment, if required - Current insurance card - Photo ID

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (specific provider: Dr. Loretta Scism): 4.2 out of 5 stars (based on 14 ratings) (14 reviews)
  • OpenGovCA/General Public Feedback: Mixed (individual experiences vary significantly) (Small sample of anecdotal reviews)

Patients praise

  • Compassionate and caring approach from specific providers
  • Effective communication and thorough listening by some doctors
  • Convenient office amenities and streamlined scheduling processes
  • Successful management of insurance and medication coordination for patients

Common complaints

  • Perceived incompetence in medical treatment
  • Concerns about staff professionalism and responsiveness to patient needs
  • Difficulties with office staff and management interactions

"I have found a lot of comfort in Dr. Gonzales-Tolly and highly recommend her to anyone! She cares about my patients and is a wonderful Doctor!"

OpenGovCA patient review

"This place seemed to be filled with incompetence. Very disappointed and will not recommend."

OpenGovCA patient review

"She was kind and patient with elderly and mom has never felt so well cared for...says she had to come back to Ohio for proper medical care!"

Healthgrades patient review (Dr. Loretta Scism)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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