New Horizons Mental Health
Psychiatric Services • Lancaster, OH • Since 1971
About
New Horizons Mental Health Services is a nonprofit mental health care provider founded in 1971 and headquartered in Lancaster, Ohio (USA). It operates 6 offices nationwide, including key locations in Lancaster and Pickerington, Ohio. The organization has about 25 employees and annual revenue in the $1–5 million range. It previously operated under a different name (renamed in 2013) and remains active with private ownership. Contact options include multiple phone numbers and the main homepage at newhorizonsmentalhealth.org.
Clinic Type
Psychiatric Services
Address
230 N Columbus St, Lancaster, Ohio 43130, US
Phone
740-687-0835
invoices@newhorizonsmentalhealth.org
Opening Hours
Walk-In
Emergency Care
24/7 Crisis Services
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Does New Horizons serve patients regardless of ability to pay?
Yes, they serve all patients regardless of ability to pay.
NOTICE TO PATIENTS
We serves all patients regardless of ability to pay. Discounts for essential services are offered based on family size and income.
Commitments
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Trustburn: 4.1 out of 5 stars (based on 11 reviews on Trustburn) (11)
- Find Rehab Centers: Not specified (19)
Patients praise
- Some patients reported positive experiences with supportive and professional staff members
- Appreciation for the guidance and mental health support provided by certain personnel
Common complaints
- Reports of organizational disorganization and billing errors
- Complaints regarding staff behavior and lack of responsiveness to patient needs
- Allegations of privacy concerns and lack of HIPAA compliance
- Employee feedback citing a toxic work environment and high turnover
"This office is terrible. They are not HIIPA compliant... Staff is SO rude."
— Find Rehab Centers Patient Review"I had an overall positive experience with New Horizons Mental Health Services. The staff was understanding and supportive, providing helpful guidance."
— Trustburn Patient TestimonialSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New Horizons Mental Health Services | OhioGuidestone — Apr 15, 2026
- OhioGuidestone Welcomes Staff Of New Horizons Following Closure | OhioGuidestone — Apr 13, 2026
- OhioGuidestone to take on New Horizons employees April 30 - AOL — Apr 15, 2026
- Shanda Wyrick — Jun 20, 2026
- Holly Essman — Jun 25, 2026
Information sourced from the clinic's website as of July 11, 2026.
More psychiatric services clinics in Lancaster
Ohio Psychiatric Services is a private mental health care practice based in Lancaster, Ohio, with a second office in Hilliard. They specialize in advanced depression treatment (notably TMS Therapy) along with general counseling and genetic testing. Services target anxiety and mood disorders, offering customized treatment plans and a range of therapies including non-invasive TMS and, when appropriate, adjunctive medications like Spravato. The practice emphasizes a patient-focused approach, treating individuals, families, and the community with compassionate, high-quality psychiatric care. Contact: +1 740-201-6021; practice.opsllc@outlook.com. Offices: 109 N Broad St, Lancaster, OH 43130, and Hilliard, OH.
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