Emergency Rooms | UM Health-Sparrow
Emergency Medicine • Lansing, MI • Since 1896 • Multiple locations in Michigan (Lansing, Okemos, St. Johns, Ionia, Carson City, Charlotte) locations
About
Summary: UM Health-Sparrow Lansing is a nonprofit, integrated health system headquartered in Lansing, Michigan, formed from Sparrow Health System and the University of Michigan Health-Sparrow branding. It operates as Mid-Michigan’s major healthcare provider with a Level 1 Trauma Center and comprehensive services across urgent care, primary care, cancer care (Herbert-Herman Cancer Center), heart care (Thoracic Cardiovascular Institute), obstetrics (Mother Baby Center), emergency/trauma, and community health programs. The organization emphasizes accessible, high-quality care with a personal touch and serves rural and urban communities alike. Note: the system is transitioning to the University of Michigan Health-Sparrow branding, so patient communications may use either name during the transition. Emergency care is a key focus as the region’s only Level 1 Trauma Center.
Clinic Type
Emergency Medicine
Address
1120 E Michigan Ave, Lansing, MI 48912, US
Phone
517.364.4149
info@TheMac.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Emergency Departments in multiple locations (Lansing, Okemos, St. Johns, Ionia, Carson City, Charlotte)
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 2.1 / 5 stars (126 reviews)
- Healthgrades: 64% (overall patient experience) (N/A (aggregated score))
- Medicare/CMS Survey Data: 69% (willingness to recommend) (N/A (CMS survey data))
Patients praise
- Positive interactions with nursing and physician staff reported by some patients
- Some patients experienced efficient emergency care
- Strong performance in specific care metrics such as infection control and clear discharge information
Common complaints
- Long emergency department wait times
- Staff responsiveness and communication concerns
- Frustrations regarding billing and financial policies
- Negative experiences with administrative and support staff interaction
"We came in to the ER at midnight. It is now 8AM. No updates, just uncomfortably sitting with a needle in my arm... overall fed up with the experience."
— Yelp review"Not our first time in this ER. The wait time has never been long. 5 minutes this time. Staff very freindly and courteous."
— Yelp reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Granger family pledges largest gift in history of UM-Health Sparrow — Jun 25, 2026
- Sparrow lab test automation to bring faster results — Dec 11, 2025
- News Release: U-M Board of Regents approves new behavioral health, ambulatory surgery centers at UM Health-Sparrow — Feb 19, 2026
- UM board signs off on two new hospital facilities in Lansing — Feb 19, 2026
- UM Health-Sparrow receives its largest donation ever to help build behavioral hospital — Jun 25, 2026
Information sourced from the clinic's website as of July 11, 2026.
More emergency medicine clinics in Lansing
Emergency Department at McLaren Greater Lansing (Lansing, MI) - Level III Trauma Center and Emergency Department on the McLaren Greater Lansing campus. - Part of a tertiary teaching hospital with 240 acute care beds. - Located on the southern edge of the Michigan State University campus. - Integrated services include orthopedic and sports medicine, comprehensive cardiac programs, and women’s health services (including a modern birthing center). - Onsite also include Karmanos Cancer Institute outpatient care, health and wellness center, Izzo Family Medical Center, and other medical/surgical services.
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