Southwestern Medical Center - Emergency Room - Lawton

Patients praise

• Generally favorable patient recommendation rates (e.g., 86% willingness to recommend in some reports)
• Recognition for patient safety and overall patient experience in some metrics
• Some reports of exceptional, quality, and thorough care from competent staff

Common complaints

• Poor communication from medical staff
• Perceived unprofessionalism and lack of empathy toward patients and their families
• Long wait times in the emergency department
• Negative experiences regarding pediatric care and support for patients with special needs