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About

Dartmouth Health is a nonprofit, academic health system based in Lebanon, NH, serving northern New England. It operates DHMC (Dartmouth Hitchcock Medical Center) in Lebanon, NH, plus a network of hospitals, clinics, Dartmouth Cancer Center (NCI-designated), Dartmouth Health Children’s, visiting nurse/hospice, and 24+ ambulatory clinics across NH and VT. It employs about 13,000 staff and trains nearly 400 residents/fellows annually in partnership with Geisel School of Medicine. DHMC is consistently ranked NH’s top hospital by U.S. News & World Report. The organization emphasizes cutting-edge research, clinical trials, and comprehensive care across medical specialties, with a focus on accessible, patient-centered services in the region. If you’re searching for a provider in Lebanon, NH, Dartmouth Health offers access to a wide network of physicians and facilities through its provider directory and care locations.

Clinic Type

Emergency Medicine

Address

1 Medical Center Drive, Lebanon, NH 03766

Phone

603-650-2754

Email

matthew.s.houde@hitchcock.org

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Emergency Medicine

Services Offered

Team

  • Matthew A. Roginski — MD, MPH
  • Danielle L. Edwards — MSPA, PA-C
  • Scott W. Rodi — MD, MPH
  • Nicholas Weinberg — MD
  • Matthew R. Babineau, FACEP — MD
  • Jessica L. Brooks — MD
  • Reed Brozen — MD
  • Nicholas J. Daniel — DO, DiMM, FAWM
  • Colin D. Stack — MD
  • Evadne G. Marcolini — MD
  • Todd D. Morrell — MD
  • John Moeller — MD, MS, MHA
  • Jennifer V. Pope — MD
  • Sarah C. Crockett — MD
  • Johndavid M. Storn — MD
  • Michael T. Lynch — MD, MBA
  • Andrew Perron — MD
  • Kathleen J. Clem — MD, FACEP
  • Ryan B. Gerecht — MD

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Aggregated): 3.3/5 stars (737 reviews)
  • Yelp: 2.1/5 stars (160 reviews)
  • Birdeye (Dartmouth Hitchcock Clinics Heater Road): 1.4/5 stars (108 reviews)

Patients praise

  • Recognition of individual high-quality doctors and nurses in some instances
  • US News patient experience rating of 4 out of 5

Common complaints

  • Long wait times and difficulties reaching staff or scheduling appointments
  • Perceived lack of care, poor communication, or dismissive bedside manner from staff
  • Administrative issues including billing errors and confusing insurance coverage policies
  • Staffing shortages and high turnover affecting patient continuity of care
  • Dissatisfaction with chronic pain management and specific specialty services like neurology or physical therapy

"They do NOT care about you. Have been told multiple times that my care is not important to them. If you want an appointment with neurology just forget it."

Birdeye review

"So understaffed it's horrible. Had a major surgery almost 2 years ago and had nothing but trouble getting in touch with them prior to and after surgery."

Yelp review

"The billing department doesn’t know anything and the front desk people don’t know anything."

Birdeye review (Heater Road)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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