Family Medicine | DHMC and Clinics
Family Medicine • Lebanon, NH • Since 1893
About
DHMC (Dartmouth–Hitchcock Medical Center) and Clinics in Lebanon, NH is the flagship, nonprofit academic medical center of Dartmouth Health. Key points: - Location: 1 Medical Center Drive, Lebanon, NH (HQ) with multiple clinics in Lebanon and Concord. - Type and scope: Academic medical center and Level I trauma/network hub; primary, specialty, and subspecialty care; affiliated with Geisel School of Medicine at Dartmouth. - Services relevant to Family Medicine: Comprehensive primary care through Dartmouth Hitchcock Clinics, along with specialist referrals and integrated care within a major academic system. - Campus and capabilities: 507 inpatient beds; regional tertiary care referral site; air ambulance service; Level I Adult Trauma Center and Level II Pediatric Trauma Center. - Contact: Main phone options include 603-650-8034, 603-226-2200, 603-695-2500, 603-650-5000, 603-577-4000. - Accessibility: Part of Dartmouth Health network serving northern New England; multiple offices in Lebanon and Concord. - Additional context: Large workforce (~8,000 employees) and strong emphasis on education and research in partnership with the Geisel School of Medicine.
Clinic Type
Family Medicine
Address
One Medical Center Dr., Lebanon, New Hampshire 03756, US
Phone
+1-800-653-0776
gme.office@hitchcock.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Aggregate): 3.3/5 stars (737 reviews)
- Yelp: 1.9/5 stars (136 reviews)
- Birdeye (Heater Road Clinics): 1.4/5 stars (108 reviews)
- Yelp (Brand profile): 2.1/5 stars (160 reviews)
- U.S. News & World Report: 4/5 score (N/A (Patient Experience Score))
Patients praise
- Professionalism and quality of clinical care received by some patients
- Generally high patient experience scores on standardized metrics (e.g., US News, Leapfrog) indicating overall satisfaction with medical outcomes and staff communication during visits
- Recognition as providing world-class or high-quality care in complex medical situations
Common complaints
- Dissatisfaction with administrative processes, including appointment scheduling, cancellations, and long wait times
- Concerns regarding billing practices, specifically unexpected costs and coding issues
- Complaints about staff communication and perceived lack of responsiveness or care
- Public allegations regarding restrictive institutional policies, such as vaccination requirements for specific medical procedures
"They just hope you dont see and then their administrative side will hang up on you, belittle you, and ignore your concerns. "I know you were supposed to be seen in February, but the soonest we can get you in is August." is not an acceptable answer for healthcare."
— Birdeye Review"With most of my medical history being at world class hospitals like MSK in New York my medical care bar is quite high and I am shocked at just how well Dartmouth delivered."
— Yelp Review"My complaint is that I should not have been billed for lab work for rapid tests... asking for extra testing that cost the general public less than $50 elsewhere... without the information of the extreme costs, is predatory behavior."
— BBB ComplaintSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Lauren M. Eastman, PA - Physician Assistant in Lebanon, NH — May 14, 2026
- Dartmouth Health adds 26 new providers from various disciplines across health system | News & Stories | Dartmouth Cancer Center — Mar 27, 2026
- Dartmouth Health adds 11 new providers from various disciplines across health system | News & Stories | Dartmouth Cancer Center — Feb 3, 2026
- Filling the Gap in Family Medicine - Vitals Magazine — Jun 16, 2026
- Doctors launch direct primary care practice in Lebanon - Valley News — Jan 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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