Behavioral and Mental Health Care - WellSpan Health
Psychiatry • Lebanon, PA
About
PhilHaven Behavioral Healthcare Services (a WellSpan Behavioral Health entity) offers a full spectrum of mental and emotional health care with a private, Mount Gretna–based team. Key points: - Services: Comprehensive behavioral and mental health care delivered by a compassionate team. - Organization: Privately held, part of WellSpan Health; Aliases include PhilHaven and WellSpan PhilHaven. - Location: Headquarters in Mount Gretna, PA, with 3 offices in the United States (Mount Gretna area). - Contact: Multiple phone options listed (various numbers for access to services). - Size & economics: Estimated annual revenue $25–50 million; small workforce (~4 listed employees, though broader WellSpan network likely larger). - Online presence: WellSpan site page for behavioral/mental health care; modest web traffic; US-based focus. - Reputation: Employer rating around 3.2/5 from 46 reviews; general categories include work-life, compensation, culture, and career. If your goal is specifically “Behavioral and Mental Health Care - WellSpan Health Lebanon,” this page indicates PhilHaven is a WellSpan behavioral health provider with services in Pennsylvania, including Mount Gretna locations, and is part of the WellSpan Mental Health network. For Lebanon-specific services or locations, you may want to check WellSpan Health’s Lebanon-area pages or contact the provided numbers to confirm Lebanon-based offerings and referrals.
Clinic Type
Psychiatry
Address
Mount Gretna, Pennsylvania 17064, US
Phone
800-932-0359
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Yelp (Brand Page): 2.3/5 stars (3 reviews on Yelp (aggregated across locations))
- Complain.biz: 1/5 stars (2 reviews)
Patients praise
- Occasional positive experiences with specific, caring individual staff members or therapists
- Some patients have noted outpatient services may be more effective than inpatient experiences
Common complaints
- Poor communication, lack of boundaries, and perceived lack of empathy among staff
- Dissatisfaction with brief, impersonal psychiatrist encounters and medication management policies
- Difficulties with appointment scheduling, cancellations, and long wait times for care
- Complaints regarding facility food, cleanliness, and safety concerns during inpatient stays
- Concerns about discharge processes and lack of continuity of care after therapy changes
- Frustration over billing transparency and insurance coverage issues
"The psychiatrists see you for 5 minutes, dont even listen to what you just said, throw you on whatever medicine comes to their mind first."
— Review on OpenGovNY"My kid has been to a lot of psychiatric facilities and said this was one of the better ones he went to. It's not a 5 start resort by any means but as far as psychiatric hospitals go..."
— Review on Rehab.com"Common complaints include difficulties in scheduling timely appointments for behavioral health care and instances of patients being unexpectedly dropped from care."
— Complain.biz summarySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- How WellSpan’s flexible-use ED rooms expand behavioral health capacity - Becker’s Behavioral Health — Feb 12, 2026
- WellSpan hospital opens flexible-use ED rooms for behavioral health — Dec 8, 2025
- WellSpan commemorates 10-year anniversary of Good Samaritan Hospital affiliation — Jul 28, 2025
- Embracing a new chapter in Behavioral Health: WellSpan’s Psychiatry Residency Program | JoinWellspan.org Blog — Mar 27, 2026
- WellSpan Behavioral Health Walk-In Crisis Center opens in York — Apr 27, 2026
Information sourced from the clinic's website as of July 11, 2026.
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