Lenox Family Health - Berkshire Health Systems
Internal Medicine • Lenox, MA
About
Summary: Lenox Family Health is part of Berkshire Health Systems (BHS), a nonprofit health care network based in Pittsfield, MA. BHS operates 2 acute-care hospitals plus a broad network of clinics and urgent care centers across Berkshire County, including 28 provider clinics and 51 office locations. It is the region’s largest employer and provides a full continuum of care—from primary and specialty care to emergency, imaging, lab services, cancer care, and community wellness. Contact: customer_service_support@bhs1.org or 855-855-2000.
Clinic Type
Internal Medicine
Address
55 Pittsfield Road, Building 12D, Lenox, MA 01240
Phone
413-344-1700
BHSPatientExperience@bhs1.org
Opening Hours
Mon 7:30am–5:00pm; Tue 7:30am–6:00pm; Wed closed; Thu 7:30am–6:00pm; Fri 7:30am–5:00pm
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.6 out of 5 stars (47 reviews)
Patients praise
- Recognition by Massachusetts Health Quality Partners (MHQP) for patient experience, specifically in communication and staff professionalism
- Some patients report positive, attentive experiences with specific providers
- Accessibility features for patients with physical disabilities
Common complaints
- Difficulties with communication, such as not returning calls or excessive wait times for appointments
- Reports of dismissive, rude, or unprofessional behavior by specific medical staff
- Concerns regarding the accuracy of medical records
"Horrible experience. The doctor was rude, arrogant and wreckless. My medical records are loaded with errors they refuse to repair."
— Birdeye review"Dr. Staples is a very attentive doctor and I have enjoyed working with her. Her referrals to specialists have been spot on."
— LocalityBiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Berkshire Health Systems Urgent Care Opening Third Location in North Berkshire - Berkshire Health Systems — Dec 12, 2025
- A Prescription for Primary Care in the Berkshires - Berkshire Health Systems — Aug 8, 2025
- Berkshire Health Systems to open new urgent care in Williamstown medical building | Northern Berkshires | The Berkshire Eagle — Dec 12, 2025
- Endless waitlists: A look at the growing primary care crisis in the Berkshires | Local News | The Berkshire Eagle — Mar 30, 2026
- Future Focus: Primary Care | Sponsored | The Berkshire Eagle — May 23, 2026
Information sourced from the clinic's website as of July 11, 2026.
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