Berkshire Health Systems Urgent Care, Lenox
Urgent Care • Lenox, MA
About
Berkshire Health Systems (BHS) runs urgent care services as part of its broad network in Berkshire County, MA. Key points relevant to your query: - BHS operates urgent care centers in addition to emergency, hospital, and primary/specialty care through a network of 28 provider clinics and 51 office locations. - Main facilities include 24/7 emergency care at Berkshire Medical Center (Pittsfield) and Fairview Hospital (Great Barrington), with a Satellite Emergency Facility on the BMC campus (North Adams). Urgent Care is part of their continuum of care. - Administrative details: nonprofit health system headquartered in Pittsfield, MA, with multiple clinics and services across the region. If you’re specifically seeking Lenox, MA location: the provided references mention Lenox in the region but do not list a dedicated Lenox urgent care site. For the exact Lenox address or scheduling, consider contacting Berkshire Health Systems’ main urgent care network or checking their official site for the most up-to-date Lenox or nearby urgent care locations.
Clinic Type
Urgent Care
Address
489 Pittsfield Road, Lenox, MA 01240
Phone
<not provided>
BHSPatientExperience@bhs1.org
Opening Hours
Every Day: 8:00am (from the page text; exact closing times not consistently stated; last registration at 7:00pm)
Emergency Care
Emergency Department nearby via 9-1-1; for emergencies call 9-1-1
Services Offered
Insurance & Payment
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Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (for Lenox location): 3.9/5 (18)
- Birdeye (primarily Pittsfield): 4.0/5 (166)
Patients praise
- Quick, professional, and caring medical treatment
- Clean, modern, and well-maintained facilities
- Fast diagnosis and efficient check-in process
- Friendly and helpful medical staff
Common complaints
- Difficulty with patient portal password resets and unresponsive support
- Reports of unprofessional, rude, or aggressive behavior from specific staff members
- Concerns regarding medical care discrimination in broader Berkshire Health Systems locations
"Clean, neat, spacious, new. Super friendly, careful, professional staff"
— Yelp user review for Lenox location"Thank you very much for the Quick, Professional, Caring treatment I received... On the Mend"
— Birdeye user review for BHS Urgent Care"Berkshire Patient Portal fails to respond, leaving me locked out of access to medical info... Repeated calls and emails to support received no response."
— PissedConsumer review for BHS system generallySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Berkshire Health Systems Urgent Care Opening Third Location in North Berkshire - Berkshire Health Systems — Dec 12, 2025
- Berkshire Health Systems to open new urgent care in Williamstown medical building | Northern Berkshires | The Berkshire Eagle — Dec 12, 2025
- Urgent Care Opening In Williamstown (Berkshire Health Systems) — Dec 12, 2025
- New Williamstown urgent care center helps meet emergent need | WAMC — Dec 23, 2025
- Williamstown: BHS hosting Urgent Care North open house | Community News | The Berkshire Eagle — Jan 12, 2026
Information sourced from the clinic's website as of July 11, 2026.
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