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About

Summary: UMass Memorial HealthAlliance-Clinton Hospital is a nonprofit, full-service community hospital system with 163 beds and over 400 physicians across Clinton, Fitchburg, and Leominster, MA. It offers cancer care, cardiology, general surgery, emergency departments, urgent care, primary and behavioral health, orthopedics, home health and hospice, and specialty programs like the Simonds-Sinon Regional Cancer Center. The hospital operates four offices/locations in North Central Massachusetts (Clinton, Leominster HQ, and Fitchburg campuses) and has a presence in the broader UMass Memorial network. Contact numbers for the Clinton, Burbank, and Leominster campuses are provided, along with the main address (201 Highland St, Clinton; 60 Hospital Rd, Leominster; 275 Nichols Rd, Fitchburg).

Clinic Type

Mental Health

Address

40 Spruce Street

Phone

8558627763

Email

volunteerservices@umassmemorial.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Community Behavioral Health Center
  • Crisis Services
  • Youth and Family Services

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Rehab.com: 4.7 / 10 (Not explicitly stated as a total count)
  • Facebook (UMass Memorial HealthAlliance-Clinton Hospital): 72% recommend (445 reviews)
  • Healthgrades (Hospital level): 56% patients recommend (hospital level) (Not explicitly stated)

Patients praise

  • Some patients report successful outcomes in recovery programs
  • Individual staff members noted for helpfulness and compassionate care

Common complaints

  • Frequent appointment cancellations without notification
  • Staff described as rude or dismissive by some patients
  • Reports of poor communication and "red tape" impacting care
  • Long wait times for services and intake appointments
  • Concerns regarding facility cleanliness and maintenance (e.g., pests)
  • Allegations of lost or stolen personal property while in treatment
  • High turnover of therapists and clinical staff

"No wonder they score so low. They cancelled my first appointment... without telling me... This place is a travesty."

A-Better-Place.com

"I have never felt so disrespected in a facility in my life. Sure I have an addiction issue but I am a human being entitled to humane treatment."

DetoxToRehab.com

"I'm 17 months sober and have my family back because I wanted it. [Staff] helped me get threw the hardest days."

Rehab.com

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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