Community Healthlink, Inc. - UMass Memorial Health
Mental Health • Leominster, MA
About
Summary: UMass Memorial HealthAlliance-Clinton Hospital is a nonprofit, full-service community hospital system with 163 beds and over 400 physicians across Clinton, Fitchburg, and Leominster, MA. It offers cancer care, cardiology, general surgery, emergency departments, urgent care, primary and behavioral health, orthopedics, home health and hospice, and specialty programs like the Simonds-Sinon Regional Cancer Center. The hospital operates four offices/locations in North Central Massachusetts (Clinton, Leominster HQ, and Fitchburg campuses) and has a presence in the broader UMass Memorial network. Contact numbers for the Clinton, Burbank, and Leominster campuses are provided, along with the main address (201 Highland St, Clinton; 60 Hospital Rd, Leominster; 275 Nichols Rd, Fitchburg).
Clinic Type
Mental Health
Address
40 Spruce Street
Phone
8558627763
volunteerservices@umassmemorial.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Photos








What Patients Say
Overall sentiment across review platforms: negative
- Rehab.com: 4.7 / 10 (Not explicitly stated as a total count)
- Facebook (UMass Memorial HealthAlliance-Clinton Hospital): 72% recommend (445 reviews)
- Healthgrades (Hospital level): 56% patients recommend (hospital level) (Not explicitly stated)
Patients praise
- Some patients report successful outcomes in recovery programs
- Individual staff members noted for helpfulness and compassionate care
Common complaints
- Frequent appointment cancellations without notification
- Staff described as rude or dismissive by some patients
- Reports of poor communication and "red tape" impacting care
- Long wait times for services and intake appointments
- Concerns regarding facility cleanliness and maintenance (e.g., pests)
- Allegations of lost or stolen personal property while in treatment
- High turnover of therapists and clinical staff
"No wonder they score so low. They cancelled my first appointment... without telling me... This place is a travesty."
— A-Better-Place.com"I have never felt so disrespected in a facility in my life. Sure I have an addiction issue but I am a human being entitled to humane treatment."
— DetoxToRehab.com"I'm 17 months sober and have my family back because I wanted it. [Staff] helped me get threw the hardest days."
— Rehab.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Community Healthlink launches update page as program transitions continue | The Worcester Guardian — Jul 6, 2026
- Closure of UMass Memorial's behavioral health affiliate prompts backlash from workers | GBH — Apr 23, 2026
- Community Healthlink set to close permanently, president's memo says — Apr 21, 2026
- Open Sky confirms failed talks as Community Healthlink’s future remains uncertain | The Worcester Guardian — May 8, 2026
- UMass Memorial Health plans to lay off 78 Community Healthlink workers — May 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
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