Reliant Medical Group - Central Massachusetts Healthcare
Primary Care • Leominster, MA • Since 1929 • 19 locations
About
Reliant Medical Group is a Central Massachusetts-based hospitals and health care provider founded in 1929 (originally Fallon Clinic). Now part of Optum, it operates 24 locations across Massachusetts, including sites in Worcester, Southborough, Webster, Milford, and nearby towns. The group offers comprehensive medical services for patients and professionals, supports interpreter services and patient forms, and emphasizes a collaborative care approach. It employs around 500–850 providers and staff, serves over 320,000 patients, and operates under Optum. For Leominster/Hub details, the organization’s Central MA footprint includes multiple offices in Worcester, Southborough, Webster, Milford, and surrounding communities. If you’re seeking a specific Leominster location, I can check current site listings.
Clinic Type
Primary Care (multi-location group)
Address
5 Neponset Street, Worcester, MA 01606
Phone
18002832556
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
Reliant accepts most major health insurance plans. Please remember to bring your insurance card and a photo ID with you at every visit.
Languages Spoken
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FAQs
What is MyChart used for?
MyChart makes managing your care as convenient as possible. Whether you’re scheduling an in-person visit or a virtual appointment, MyChart has several options for booking online – on your time.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.7 (47 reviews)
- Yelp (practice page for Leominster): Not fully captured in provided snippet (13 reviews)
- Yelp (brand/aggregated Reliant Medical Group across locations): 2.2 (154 reviews)
- WebMD (Leominster listing): 1 review (rating shown as '1 Rating') (1 review)
Patients praise
- Some patients report excellent doctors/staff and good patient safety focus
- Efficient, prompt care and convenience features (e.g., centralized labs/x-rays, quick blood draws, streamlined check-in) are praised
Common complaints
- Customer service/communication problems and difficulty resolving issues are mentioned
- Negative experiences include disrepectful treatment (especially described in pediatric/special-needs context) and being unable to get care promptly
- Some reviews express dissatisfaction overall despite other positive reviews
"“the best experience, i can recommend 100%”"
— Birdeye review excerpt (Reliant Medical Group – 47 Reviews)"“Worst experience in the 30 years we’ve gone to this place…”"
— Yelp brand/aggregated Reliant Medical Group customer service reviews excerpt"“I couldn't be more pleased with them.”"
— Yelp Leominster practice page highlights excerptSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- State audit claims 2023 maternity unit closure in Leominster was preventable — Nov 25, 2025
- UMass Memorial audit raises questions, draws scrutiny | The Worcester Guardian — Dec 16, 2025
- UMass Memorial Health ends some services as Medicaid cuts loom — Aug 14, 2025
- Dr. Anila Z. Medina, MD - Internal Medicine Physician in Worcester, MA — May 14, 2026
- UMass Memorial Health plans to lay off 78 Community Healthlink workers - AOL — May 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
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