Mental Health Care | VA Lexington ...
Behavioral Health • Lexington, VA
Clinic Type
Behavioral Health
Address
—
Phone
—
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available
Services Offered
—
Insurance & Payment
—
Languages Spoken
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What Patients Say
Overall sentiment across review platforms: mixed
- Momentary Labs (based on CMS HCAHPS): 4 out of 5 stars (VA SAIL rating/Aggregate rating) (388 patient surveys)
- MedicalRecords.com: 3.9 out of 5 (41 reviews)
- Medicare.gov (CMS): 80% recommend this hospital
Patients praise
- Above-average VA quality rating of 4.0/5.
- Strong performance in patient satisfaction surveys and communication metrics, particularly regarding nurses and doctors.
- High patient recommendation rates (approx. 78-80%).
- Recognition for compassionate, veteran-centered care by many patients.
Common complaints
- Documented quality of care deficiencies for patients seeking acute mental health treatment, specifically regarding safety assessments and discharge documentation.
- Gaps in leadership oversight, noncompliance with VHA requirements, and inconsistent delivery of recovery-oriented programming.
- Inadequate safety planning for lethal means and incomplete documentation of medication risk discussions.
- Reports of poor facility cleanliness and negative experiences with staff training or professionalism.
"The OIG substantiated quality of care deficiencies for two patients seeking acute mental health treatment at the system. Specifically, multiple staff did not recognize Patient 1’s personally owned insulin pump as a lethal means, and a psychiatrist did not provide a patient with emergency department discharge instructions or document care consistent with VHA policy."
— Department of Veterans Affairs Office of Inspector General (2025)"This is the absolute BEST VAMC in America. Honestly, it's the easiest to navigate and find your way around. It's absolutely the cleanest and hands-down the MOST BEAUTIFUL VA we've ever seen."
— Wanderlog Patient ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New VA clinic opens in Hazard — May 15, 2026
- Bringing Services Closer To Veterans With Mobile Care | VA Lexington Health Care | Veterans Affairs — Aug 7, 2025
- VA tower building on Troy Bowling Campus to close for repairs Friday, Saturday — Feb 24, 2026
- Dispute over mental health clinic in Chevy Chase, Lexington | Lexington Herald Leader — Mar 10, 2026
- VA welcomes 200,000 new healthcare enrollees so far in 2026 - VA News — Jul 9, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Lexington
RACSB (Rockbridge Area Community Services) provides mental health, substance use, and developmental services to Rockbridge and Bath counties, plus the cities of Lexington and Buena Vista, VA. Services include emergency/crisis services, outpatient mental health treatment, substance use disorder treatment, intellectual/developmental disability supports, early intervention, case management, medication management, and prevention programs. The agency operates across 7 offices in the region (including HQ at 241 Greenhouse Rd, Lexington, VA) and is a hybrid government/nonprofit organization founded in 1982. Contact: 540-463-3141 or 877-766-3105.
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