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About

Summary: Primary Care at UK HealthCare (University of Kentucky) provides comprehensive, patient-centered medical services as part of the university’s health system based in Lexington, KY. UK HealthCare operates the university’s hospitals, clinics, and outpatient locations, offering primary care alongside specialized hospital services. It is a nonprofit, private health care system founded in 1955, headquartered in Lexington, with 4 U.S. offices tied to the main campus. For appointments or locations, visit ukhealthcare.uky.edu or contact 859-257-1000.

Clinic Type

Family Medicine

Address

2195 Harrodsburg Road, Lexington, KY 40504

Phone

859-257-7231

Email

itshelpdesk@uky.edu

Opening Hours

Sun-Sat: 8:00 am - 7:30 pm

Emergency Care

Urgent care services on site with same-day/next-day appointments and online scheduling for established patients

Services Offered

  • Primary Care
  • Family and Community Medicine
  • General Internal Medicine
  • Pediatrics
  • Women’s Health

Team

  • Kelly R. Burgess, Family and Community Medicine — MD
  • Latha Chandrashekar, Family Medicine — MD
  • Jill E. Crawford, Family and Community Medicine, Primary Care — APRN
  • Donna M. Creech, Family and Community Medicine — APRN
  • Carrie M. Crum, Family Community Medicine, Primary Care — APRN

Insurance & Payment

Languages Spoken

  • English

FAQs

What are the clinic hours?

Mon-Fri: 8:00 am - 5:00 pm; Sat: Closed; Sun: Closed (Transform Health—Turfland, Turfland clinics have varying hours; the Turfland site shows multiple clinics with different hours).

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • UK HealthCare (Dr. David W. Rudy): 4.95/5 (40 reviews) (40)
  • UK HealthCare (Dr. Latha Chandrashekar): 4.85/5 (11 reviews) (11)
  • UK HealthCare (Dr. Michael W. Vick): 4.98/5 (50 reviews) (50)
  • Birdeye (Aggregate): 2.5/5 (201)

Patients praise

  • high patient satisfaction ratings for individual primary care physicians, often exceeding 4.8 out of 5 stars
  • providers frequently praised for being good listeners, thorough, and knowledgeable
  • effective patient-centered care approaches for specific chronic conditions

Common complaints

  • significant concerns regarding medical debt collection practices and communication failures with the Kentucky Department of Revenue
  • allegations of inadequate notice for medical debts and unexpected collection fees
  • reports of poor administrative experiences, including lost paperwork and difficulty resolving billing disputes

"Dr. Rudy is the best PCP I've ever seen, his care is awesome!"

UK HealthCare Patient Review

"Dr. Vick listens to me... I felt I am heard, which is very important."

UK HealthCare Patient Review

"My application kept getting 'lost'. When I sent a paper copy... it wasn't even opened."

Birdeye Patient Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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