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About

Lexington VA Health Care System's Behavioral Health Department in Lexington, Virginia provides comprehensive mental health care for Veterans through inpatient and outpatient services, including telehealth appointments. The department offers psychiatry, psychology, treatment for substance use disorders, depression, anxiety, and other mental health conditions, plus specialized services for homeless or at-risk Veterans and transition care for returning service members.

Clinic Type

Psychiatry

Address

Lexington VA Health Care System

Phone

—

Email

—

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available

Services Offered

  • Behavioral health program
  • Mental health care
  • Inpatient services
  • Outpatient services
  • Telehealth appointments
  • Consultation
  • Evaluation
  • Treatment
  • Psychiatry
  • Psychology
  • Services for Veterans who are homeless or at risk of becoming homeless
  • Treatment for mental health disorders such as substance use disorders, depression and anxiety
  • Transition and care management for returning Veterans (OIF/OEF/OND)

Insurance & Payment

—

Languages Spoken

  • English

What Patients Say

Overall sentiment across review platforms: mixed

  • Medicare.gov / HCAHPS: 4 stars overall (based on patient surveys) (388 patient surveys reported)
  • MedicalRecords.com: 3.9 stars (41 reviews)

Patients praise

  • Positive feedback regarding staff compassion and professionalism (nurses and some doctors)
  • Generally good patient experience ratings for general medical care (4-star overall rating)
  • Effective communication from clinical staff to patients
  • Accessible and navigable campus layout

Common complaints

  • Quality of care deficiencies in acute mental health settings, specifically related to suicide risk management and patient safety
  • Inconsistent documentation and discharge instruction practices in emergency care
  • Concerns regarding facility maintenance and cleanliness (old buildings)
  • Criticism of administrative oversight and management effectiveness

"Veteran care here is top notch. One of the best rated VA Hospitals, and its obvious. Treatment is prompt and accurate."

— MedicalRecords.com review

"This place is the worst. Their upper management team can’t do their jobs properly and they don’t care at all about it."

— MedicalRecords.com review

"Multiple staff did not recognize Patient 1’s personally owned insulin pump as a lethal means. As a result, staff did not remove the insulin pump, which allowed Patient 1 to subsequently use it to attempt suicide."

— Department of Veterans Affairs Office of Inspector General report

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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3.1(10)
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