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About

Lima Memorial Health System is a nonprofit, not-for-profit hospital network based in Lima, Ohio, serving northwest Ohio. Founded in 1899, it operates primarily from 1001 Bellefontaine Ave, Lima, and is an affiliate of ProMedica. The system includes Lima Memorial Physicians (LMP), an extended network of primary care, pediatrics, and specialties. With about 1,500+ employees and a broader footprint across multiple facilities in the region, Lima Memorial offers primary care and urgent care services through its physician group and hospital services at its Lima campus. For primary care inquiries, contact Lima Memorial Physicians or call the main hospital line at 419-228-3335.

Clinic Type

Family Medicine

Address

1005 Bellefontaine Avenue, Suite 340, Lima, OH 45804

Phone

419-227-3077 (Main Campus)

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Wellness and preventive care
  • Routine medical management
  • Sick care
  • Acute care
  • Chronic disease management
  • Women’s health services
  • Pediatrics
  • Geriatrics
  • Sports medicine

Team

  • Salim Hanna — MD
  • Caroline Dawson — CNP
  • Anna Etzler — CNP
  • Amanda Thatcher — CNP
  • Jo Ann McDorman — DNP, APRN, FNP-C

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • HCAHPS/Hospital Compare data: 3 out of 5 stars (Average) (593 (hospital-wide surveys))
  • Birdeye (Family Medicine - West): 3.3 out of 5 stars (3)

Patients praise

  • Effective quality of discharge information
  • High quality of care reported by some individual patients
  • Pleasant office staff reported in some instances

Common complaints

  • Staff responsiveness and communication issues
  • Reports of rude or unprofessional clerical staff in some primary care offices
  • Lower-than-national-average scores for doctor communication and patient support

"If I could, I would give this office zero stars due to the unprofessionalism displayed by staff members... Ana Etlzer's behavior towards patients is unacceptable, lacking compassion and respect."

Birdeye (Family Medicine - West) review

"Went to Dr Hickman as new patient and she found skin cancer right away. Very thankful we found her on a referral. Office staff extremely pleasant."

Healthgrades review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Lima, OH·Family Medicine

Family Physicians Of Lima Inc (famdox.com) is a private health care provider based in Lima, Ohio, offering family medicine and related services. Key points: - Industry: Hospitals and Health Care; focus areas include family medicine, pediatric care, wellness checks, and community projects. - Location: 3 offices in Lima, Ohio (all listed at 2875 W Elm St, Lima, OH 45805). - Contact: staff@famdox.com; main phone numbers include (419) 991-7805 and (419) 991-7862. - Size: Very small workforce (1 employee reported) with substantial annual revenue (~$23.3M), indicating possible multiple affiliated clinicians or operations not reflected in headcount. - Online presence: About 1,660 monthly visits; US traffic only; relatively low pages-per-visit (1.1) with a low bounce rate (0.5%). - Notes: Publicly listed as active; LinkedIn presence exists; aliases include “Family Physicians Of Lima Inc” and “Famdox Krendl Sharp Clark.” If you’re seeking the home page or directions to a specific Lima office, use the address 2875 W Elm St, Lima, OH 45805, or contact staff@famdox.com.

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