Niagara County Department of Mental Health - 211 WNY
Mental Health Clinic • Lockport, NY
About
Summary: - 211 WNY (Central Referral Service/2-1-1 WNY) is a free, confidential access point for health and human services in Western New York, including mental health supports. - They connect callers to resources in Niagara County and the broader region, covering areas such as mental health, housing, developmental disabilities, domestic abuse, nutrition, and legal services. - Useful contact: 888-696-9211; website: 211wny.org. - If you’re specifically seeking Niagara County Department of Mental Health resources in Lockport, 2-1-1 WNY can help route you to local providers, programs, and crisis/information services relevant to Niagara County, including mental health services, subsidies, or referrals. Notes: - The page describes 2-1-1 WNY as a regional hub for health and human services with broad mental health and related resources, but does not list Niagara County Mental Health Department Lockport-specific programs. For targeted Niagara County Lockport services, calling 2-1-1 or visiting 211wny.org for a guided referral is recommended.
Clinic Type
Mental Health Clinic
Address
475 South Transit Street Suite 500, Lockport, NY 14094
Phone
716-439-7400
michelle.abraham@niagaracounty.gov
Opening Hours
Monday, 8:30am-7pm; Tuesday-Friday, 8:30am-4:30pm. Intake: Walk-in Open Access (Monday 1:15pm; Wednesday, Thursday, 10:30am) or by appointment.
Services Offered
Team
Insurance & Payment
Sliding fee scale, Medicaid, Medicare, and other insurance
Sliding fee scale, Medicaid, Medicare, other insurance
Languages Spoken
—
FAQs
What services does the clinic provide?
Adult Psychiatry, General Counseling Services, Psychiatric Disorder Counseling, Suicide Counseling.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com: 4.2/5 (10 reviews)
- WebMD: No ratings (0 reviews)
Patients praise
- Some patients report good experiences with psychiatric care
- Accessible mental health services for those who need them
Common complaints
- Difficulty reaching staff by phone or scheduling appointments
- Perceived lack of empathy from administrative or clinical staff
- Dissatisfaction with counseling services and appointment management
- Reports of abrupt case closures
"They never pick up the phone and don't have any empathy towards the patients."
— Mappca review"They'll close your case just because. Make you go to groups that you don't need."
— Mappca reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Niagara County Department of Mental Health to host community forum in partnership with City of Lockport — May 22, 2026
- Niagara County merges mental health, opioid initiatives | Local News | niagara-gazette.com — May 6, 2026
- Niagara County's ‘You Matter’ campaign in national spotlight | Local News | lockportjournal.com — May 26, 2026
- Lockport recovery center closes temporarily after loss of state funding; county works to fill gaps | wgrz.com — Mar 4, 2026
- Niagara County launches 'You Matter' coffee sleeve campaign — Sep 9, 2025
Information sourced from the clinic's website as of July 11, 2026.
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