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About

UBMD Orthopaedics & Sports Medicine is a private medical practice based in Cheektowaga, NY, offering orthopaedic, sports medicine, and concussion care. They operate with 150 employees and about 5.6M in annual revenue, with offices in Buffalo, Amherst, Niagara Falls, Orchard Park, and Williamsville (three main offices in the Buffalo area). The team includes surgeons, sports medicine specialists, physical therapists, and athletic trainers, and they serve as team doctors for local sports organizations including the Buffalo Bills, Buffalo Sabres, Buffalo Bandits, University at Buffalo, and several colleges and high schools. Contact: contact@ubortho.com | 716.204.3200.

Clinic Type

Orthopedics

Address

4225 Genesee Street, Cheektowaga, NY 14225, US

Phone

7163270990

Email

impact@ubortho.com

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

UB OrthoCare urgent care visits (online booking available 24/7)

Services Offered

  • concussion management
  • elbow
  • foot and ankle
  • hand
  • hip
  • knee
  • medical sports massage therapy
  • neck
  • orthopaedics
  • pediatric orthopaedics
  • physical therapy
  • rehabilitation services
  • regenerative medicine
  • shoulder
  • spine
  • sports medicine
  • urgent orthopaedic care

Team

  • Kenneth A. Krackow, MD — MD (example physician)

Insurance & Payment

Languages Spoken

Current Offers

New patients can book orthopaedic appointments online 24/7

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 4.1 out of 5 stars (246 reviews)
  • Nutrifinder: 3.8 out of 5 stars (200 reviews (North Tonawanda location))
  • Facebook: 86% recommend (74 reviews)

Patients praise

  • Professional and knowledgeable doctors/surgeons
  • Effective medical treatments and successful surgeries (e.g., shoulder, hip, ankle)
  • Clean facilities
  • Some staff noted as caring and helpful
  • Good reputation for sports medicine and complex orthopedic care

Common complaints

  • Long wait times for appointments and while at the office
  • Dissatisfaction with administrative staff and front desk communication/rudeness
  • Billing, invoicing, and self-pay pricing issues
  • Inconsistencies in care or lack of clear communication from some providers
  • Difficulty scheduling appointments or issues with the patient portal

"Very efficient and patient-friendly. Dr's. and therapists listen to you"

Birdeye user review

"My last 3 visits I was seen 1 1/2, 2, and 1 1/4 hours AFTER my scheduled appointment time. I understand they are busy but to park a patient in an exam room for that amount of time is unacceptable."

Yahoo Local user review

"The CARE is good and everything is clean, employees are caring. HOWEVER, the PRICE is HORRIBLE for a self pay patients. They do not have a pay scale for self pay patients."

Nutrifinder user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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