Lorain Family Health & Surgery Center - Cleveland Clinic

Patients praise

• Some patients appreciate the convenience and variety of specialty services available at one location
• Specific physicians and nurse practitioners have been commended for being professional, friendly, and helpful
• Some long-term patients reported consistently positive experiences in the past

Common complaints

• Long wait times for appointments and while at the facility
• Difficulty reaching staff by phone or getting through to local office personnel
• Perceived lack of care, rushed visits, or impersonal service
• Dissatisfaction with diagnostic processes in urgent care/express settings
• Unfriendly or cold behavior from some staff members, including front-desk/security personnel