Urgent Care - L.A. Care Health Plan
Urgent Care • Los Angeles, CA • Since 1997
About
Summary: L.A. Care Health Plan is a nonprofit health insurer based in Los Angeles that provides a range of health plans and care management services for individuals, including Medi-Cal programs. For urgent care needs, contact L.A. Care’s member services or use their provider network to locate in-network urgent care centers. Key contacts: 844-854-7272, 888-452-2273, 1-844-901-7272. Headquarters: 1200 W 7th St, Los Angeles, CA 90017. If you’re seeking immediate urgent care guidance, call your plan’s member services or visit lacare.org to find in-network urgent care options.
Clinic Type
Urgent Care
Address
1200 W 7th St, Los Angeles, California 90017, US
Phone
1.888.4LACARE (1.888.452.2273)
—
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Telehealth available 24/7 to access a doctor by phone or video chat; partner Teladoc; for urgent care visits
Emergency Care
911 or go to the Emergency Department for life-threatening conditions
Services Offered
Technology & Equipment
Insurance & Payment
—
Languages Spoken
—
FAQs
What can urgent care treat?
Conditions not life-threatening; common illnesses (flu, fever, earache), minor injuries (sprains, back pain, cuts, small burns), rashes, nausea, diarrhea, UTIs.
What should I do if my condition is life-threatening?
Call 911 or go to the Emergency Room.
What if I can’t be seen by my primary care doctor?
You can go to an Urgent Care Center, Retail Clinic or use telehealth for a condition that needs to be treated right away but is not life-threatening.
What is the Retail Clinic partner for L.A. Care?
MinuteClinic®. Telehealth is part of L.A. Care benefit offering 24/7 access to a doctor by phone or video chat.
Can I see a health professional the same day?
In most cases, you can see a health professional at an Urgent Care Center or a Retail Clinic the same day you walk in; no appointment needed.
Who can I call for help finding urgent care or retail clinic?
Call L.A. Care Member Services at 1.888.4LACARE (1.888.452.2273); 24/7, including holidays.
Is there a Nurse Advice Line and how can it help?
Yes. Call 1.800.249.3619 for help with your health concern; available 24/7 and in multiple languages.
What clinics offer wait-time view and same-day hold in line?
Retail Clinics, such as MinuteClinic®, offer wait-time viewing and a same-day place in line.
What counts as an emergency?
Examples include trouble breathing, severe chest pain, sudden bad headache, loss of consciousness, etc.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Comparably: 2.8/5 (Product Quality) (Not explicitly provided, based on aggregate user feedback)
- Better Business Bureau: 1/5 (1)
- NCQA: 3.5 stars (Medi-Cal), 3 stars (Medicare Plus) (N/A (NCQA Accreditation))
Patients praise
- Clear, accessible information provided on urgent care options (Nurse Advice Line, telehealth, retail clinics)
- Commitment to quality improvement through programs like NCQA accreditation and CAHPS surveys
- Established processes for filing complaints and urgent care access grievances
Common complaints
- Poor customer service experiences including long wait times, lack of competence, and disrespectful staff
- Frustration regarding network access, specifically regarding inaccurate information about provider panel availability
- General dissatisfaction reflected in low Net Promoter Scores (-22) and mixed satisfaction ratings
"people hang up on you and severely lack competence. For instance, they can't get names down even after you spell it for them."
— Better Business Bureau Review"Customer service told me when I enrolled that UCLA Medical Group was available under LA Care. But once I enrolled they said "the panel is closed" and has been for two years."
— Trustpilot ReviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- [PDF] Member Handbook - Los Angeles - L.A. Care Health Plan — Jul 15, 2025
- How Managed Care Works | L.A. Care Health Plan — Oct 5, 2025
- Policy on Help During Emergencies - L.A. Care Health Plan — Sep 30, 2025
- Blue Shield of California Promise Health Plan — Dec 10, 2025
- How to Renew | L.A. Care Health Plan — Jan 1, 2026
Information sourced from the clinic's website as of July 10, 2026.
More urgent care clinics in Los Angeles
Urgent Care - Health Services Los Angeles County - Organization: Los Angeles County Department of Health Services (LADHS), the public health system for Los Angeles County. - What it offers: Extensive healthcare services through a network of hospitals and outpatient clinics, including urgent/acute care options via affiliated facilities. Also provides online care and patient resources, language access, and bill payment. - Key facilities: LA General Medical Center, Harbor–UCLA Medical Center, Olive View–UCLA Medical Center, Rancho Los Amigos National Rehabilitation Center, plus ambulatory care centers and 16 local clinics. - Access and programs: Historically operated free care programs (Healthy Way LA, My Health LA) until 2024; services supported by Medi-Cal expansions. Patient rights, transitions of care, and equity initiatives are in focus. - Contact and location: Headquarters at 313 N. Figueroa Street, Los Angeles, CA 90012. General inquiries at the DHS main number; online care options available via the LADHS website. - Relationship to other agencies: Works with LA County Department of Mental Health and Department of Public Health for integrated care. If you’re seeking urgent care within LA County, start at one of LADHS hospitals or affiliated urgent care centers through the DHS network. For specific urgent care services, consider calling ahead or using online care options listed on dhs.lacounty.gov.
Exer Urgent Care is a private urgent care network headquartered in El Segundo, CA, offering 60+ clinics (about 20 in the United States) with 7 days a week access (typically 8am–8pm). Services include emergency/urgent care, on-site labs, medical weight loss, and options for insurance or self-pay. The facilities emphasize low wait times, clean and modern clinics, and convenient Southern California locations (examples include Los Angeles area and nearby cities like Pasadena, Calabasas, Westlake Village, and Newbury Park). Company details: founded 2012, ~199 employees, revenue ~$26.7M, funding ~$6.5M. Presence in the Los Angeles metro includes multiple clinics such as Los Angeles (Venice Blvd), Pasadena, Westlake Village, Calabasas, and others.
Comparing your options?
See other urgent care clinics in Los Angeles, or search the full directory by insurance, ratings, and more.