Otolaryngology - Norton Healthcare Louisville, Ky.
Ear, Nose & Throat (Otolaryngology) • Louisville, KY • Since 1886
About
Summary: Norton Healthcare is a Louisville-based nonprofit health system offering comprehensive care, including cancer, heart, women's, and pediatric services, with a strong presence in Louisville and Southern Indiana. It operates 9 offices in the United States (primarily Kentucky) and includes multiple hospitals and clinics under its Norton umbrella. The system employs over 14,500 medical staff and has about 1,993 licensed beds across facilities. If you’re specifically seeking Otolaryngology (ENT) services in Louisville, Norton Healthcare is a primary local option with ENT specialists and related ear, nose, and throat care available across its Louisville locations. For precise ENT providers, locations, and appointment options, contact Norton Healthcare or visit their website to locate an ENT clinic or hospital with otolaryngology services in Louisville, KY.
Clinic Type
Ear, Nose & Throat (Otolaryngology)
Address
234 East Gray Street, Louisville, Kentucky 40202, US
Phone
+15026291234
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- rater8: 4.6/5 stars (327 ratings) (327 ratings (Dr. Steven D. Shotts))
- rater8: 4.7/5 stars (311 ratings) (311 ratings (Dr. Andrew R. Gould))
- Healthgrades: 4.8/5 stars (48 ratings) (48 ratings (Dr. Bruce Scott))
- Norton Healthcare Provider Directory: 4.9/5 stars (108 ratings) (108 ratings (Dr. Jonathan B. Hanson))
Patients praise
- Many providers are rated highly for professionalism, clarity in explaining conditions, and clinical expertise
- Positive feedback regarding supportive, kind, and efficient support staff at many locations
- Some patients report successful outcomes for surgeries and chronic conditions like allergies and sinus issues
Common complaints
- Reports of rude, condescending, or dismissive behavior from some individual providers
- Complaints regarding long wait times and rushed appointments
- Frustration with office staff responsiveness, billing/insurance communication, and lack of follow-up
"I had an excellent experience with this doctor and the entire team... everything was handled professionally and with great care."
— rater8 review (Dr. Steven D. Shotts)"Hour plus wait and then he rushes through visits... His office takes profit over patient care. Terrible."
— Vitals review (Dr. Andrew Gould)"He was not personable in fact he was very rude. He made me feel rushed and I couldn't ask the questions I wanted to."
— RateMDs review (Dr. Steven D. Shotts)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Otolaryngology - Norton Healthcare Louisville, Ky. — Jul 7, 2026
- Otolaryngology - Norton Healthcare Louisville, Ky. — May 1, 2026
- Otolaryngology - Norton Healthcare Louisville, Ky. — Jul 7, 2026
- Otolaryngology in Louisville - ProviderMatch — Jun 16, 2026
- Otolaryngology - Norton Healthcare Louisville, Ky. — Apr 17, 2026
Information sourced from the clinic's website as of July 11, 2026.
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