Family Medicine - Norton Healthcare Louisville, Ky.
Family Medicine • Louisville, KY • Since 1886
About
Norton Healthcare is a nonprofit health system based in Louisville, Kentucky, with a strong focus on family medicine among its services. Key details: - Location: Louisville, Kentucky, USA (headquartered at 234 East Gray Street, Louisville, KY 40202) - Type: Nonprofit healthcare system - Founded: 1886 - Services: General and specialty care including family medicine, cancer, heart, women's, pediatric care, and emergency services - Facilities: More than 40 clinics and hospitals in Greater Louisville and Southern Indiana; 9 offices listed in Louisville area - Size: About 5,233 employees (growth noted: +8.8% YoY); 1,993 licensed beds across facilities (per one summary), and a large medical staff - Contact: Main phone options include several local numbers; main location and clinics available in Louisville - Website: nortonhealthcare.com If you’re specifically seeking Family Medicine in Louisville: - Norton Healthcare offers family medicine through its Louisville clinics, with multiple office locations and physician providers within the Norton system. Consider visiting the Norton Healthcare website or calling a local Norton clinic to find a family medicine physician, appointment availability, and services in Louisville.
Clinic Type
Family Medicine
Address
234 East Gray Street, Louisville, Kentucky 40202, US
Phone
+15026291234
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos





What Patients Say
Overall sentiment across review platforms: mixed
- Norton Healthcare Provider Page (Dr. David Bercovici): 4.9/5 (251 ratings) (74 reviews)
- Norton Healthcare Provider Page (Dr. Ian Anderson): 5.0/5 (313 ratings) (106 reviews)
- Norton Healthcare Provider Page (Dr. Christopher Smalley): 4.9/5 (297 ratings) (81 reviews)
- Norton Healthcare Provider Page (Kristina Gilbert, APRN): 5.0/5 (230 ratings) (60 reviews)
- Norton Healthcare Provider Page (Dr. Rachel Busse): 5.0/5 (225 ratings) (104 reviews)
- ComplaintsBoard: 1.6/5 (3 reviews, 4 complaints)
- Birdeye: 3.9/5 (57 reviews)
Patients praise
- Knowledgeable and professional physicians/providers
- Good listening skills and attentive care
- Responsive MyChart communication (for specific providers)
- Thorough medical history management
- Compassionate bedside manner
Common complaints
- Billing practices and high costs
- Poor office communication and responsiveness
- Difficulty scheduling or canceled appointments
- Issues with administrative tasks and paperwork
- Reports of negative staff interactions
"Dr. Bercovici is a great doctor. He is kind, very knowledgeable, professional, and helpful... I always get a response pretty quickly the same day."
— Norton Healthcare Provider Page"Dr. Anderson is the best doctor I have ever had great listeners address all my concern..."
— Norton Healthcare Provider Page"Norton Healthcare has been criticized for its aggressive billing practices... I have also requested several times for a detailed itemized bill. The itemized bill provided to me is incomplete..."
— Better Business Bureau (BBB) ComplaintSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Layla N Al-Shami, APRN - Louisville, KY - Family Medicine - Schedule Appointment — Apr 30, 2026
- Nicole M DeLisi, APRN - Louisville, KY - Family Medicine - Schedule Appointment — Apr 2, 2026
- Dr. Rachel J Busse, MD - Louisville, KY - Family Medicine - Schedule Appointment — Apr 29, 2026
- Deven S Leffler, APRN - Louisville, KY - Family Medicine - Schedule Appointment — Apr 28, 2026
- Jessica R Perez, APRN, FNP-BC - Louisville, KY - Family Medicine - Schedule Appointment — Apr 13, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Louisville
Primary Care at Baptist Health Louisville offers a broad network of physicians and providers focused on preventive care, chronic disease management, and comprehensive primary care services. Key details: - Part of Baptist Health, a nonprofit health system based in Louisville, KY. - Multiple primary care clinics and affiliated physician groups across Louisville and surrounding areas. - Services typically include annual check-ups, preventive screenings, women's health, pediatrics, internal medicine, and management of conditions like diabetes, hypertension, and high cholesterol. - Access points: primary care clinics through Baptist Health Louisville, with options for scheduling, urgent care referrals, and coordination with specialty services as needed. - Contact: Main Baptist Health Louisville resources and patient access channels are available via baptisthealth.com or the Louisville location directory. For scheduling, use the hospital/clinic contact numbers or patient portals associated with Baptist Health.
Family Health Centers Louisville (FHC Louisville) is a nonprofit community health center providing comprehensive primary and preventive care across eight Louisville Metro locations. Services include adult and pediatric primary care, women’s health (including prenatal), dental, behavioral health, lab, radiology, pharmacy, and health education (smoking cessation, diabetes management, etc.). They assist patients with health insurance enrollment (kynect). The organization emphasizes affordable care regardless of ability to pay and operates as a federally funded Health Care for the Homeless program at the Phoenix site and a Refugee Health Program at Americana. FHC Louisville is accredited by The Joint Commission and has a mission to deliver high-quality care to all community members. Headquarters: Louisville, KY. Website: fhclouisville.org. Phone: +1 502-774-8631.
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