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About

Summary: Norton Healthcare is a Kentucky-based nonprofit health system serving Louisville and Southern Indiana. It operates 40+ clinics and six hospitals (with expansion into Southern Indiana) and employs over 14,500 staff, including a large team of medical providers. It offers comprehensive care across oncology, cardiology, women's health, pediatrics, and more, anchored at its Louisville headquarters and multiple facilities in the Louisville area. The system is JCAHO-accredited, with about 1,969 beds across its facilities, and is a major private employer in the region. If you’re seeking an OBGYN in Louisville, Norton Healthcare is a primary local option with women's health services available at several Louisville locations. Contact: (502) 629-1234 or visit nortonhealthcare.com for physician directories and clinic locations.

Clinic Type

Obstetrics and Gynecology (OB-GYN)

Address

234 East Gray Street, Louisville, Kentucky 40202, US

Phone

+15026294496

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • OB/GYN
  • Obstetrics and Gynecology
  • women’s health
  • pelvic health
  • fertility/infertility (inferred from related gynecology services)
  • prenatal care
  • pregnancy planning
  • birth planning
  • midwifery/prenatal care options (OBGYN midwife)

Insurance & Payment

Languages Spoken

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Norton Healthcare Provider Website (Dr. Nicholas A. Ryan): 4.9/5 (82 ratings, 29 reviews)
  • Norton Healthcare Provider Website (Dr. Lindsay M. Shafer): 4.9/5 (72 ratings, 21 reviews)
  • Norton Healthcare Provider Website (Dr. Mary S. O'Brien): 5.0/5 (58 ratings, 23 reviews)
  • Norton Healthcare Provider Website (Dr. Kristina W. McCormick): 4.7/5 (69 ratings, 22 reviews)
  • Norton Healthcare Provider Website (Dr. Amy E. B. Farrell): 5.0/5 (110 ratings, 39 reviews)
  • Norton Healthcare Provider Website (Dr. Kathryn R. Bradley): 4.9/5 (111 ratings, 33 reviews)
  • Norton Healthcare Provider Website (Dr. Heather L. Wilson): 4.9/5 ((High rating))
  • Birdeye (Norton Hospital): 3.2/5 (913 reviews)

Patients praise

  • Highly rated individual providers with strong bedside manner
  • Doctors described as attentive, thorough, and active listeners
  • Patients feel comfortable, respected, and heard during appointments
  • Clear communication and informative explanations regarding treatment plans
  • Efficient in-office experiences for many patients

Common complaints

  • Billing and insurance processing errors
  • Long wait times to reach staff or schedule appointments
  • Difficulty communicating directly with doctor offices
  • Perceived lack of administrative responsiveness or care coordination
  • Reports of dismissive or unprofessional behavior in some instances

"Dr. Ryan is always very thorough, patient, kind, understanding, sensitive, and clear in his communication and laying out a plan."

Norton Healthcare Patient Review (Dr. Nicholas A. Ryan)

"Dr. O'Brien never makes me feel rushed... I truly feel listened to."

Norton Healthcare Patient Review (Dr. Mary S. O'Brien)

"Any ‘care’ we’ve received from Norton has been met with nothing but insurance and billing errors, multiple appointments with little actual information or care, and absolutely dismal experiences trying to schedule."

BBB Customer Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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