Live
Read more

About

Quest Diagnostics is a public medical and diagnostic laboratory company (ticker DGX) headquartered in Secaucus, NJ. It operates globally (42 countries) and provides diagnostic testing and related services. Key facts: founded 1967, about 14,319 employees, annual revenue around $11.0B, market cap ~ $14.4B. General contact: wellness@questdiagnostics.com; phone +1 866-697-8378. For a location near Ludington, MI, Quest Diagnostics offers local lab services and testing at nearby facilities within the United States. If you’re searching specifically for a Ludington-area location within approximately 46.78 miles, the site may help you find the closest Quest Diagnostics lab or collection center.

Clinic Type

Laboratory Services

Address

1205 West American Dr, Neenah, WI 54956

Phone

866.697.8378

Email

Lifetimelabs@questdiagnostics.com

Opening Hours

Monday: 7:30 am-12:00 pm , 1:00 pm-6:00 pm; Tuesday: 7:30 am-12:00 pm , 1:00 pm-6:00 pm; Wednesday: 7:30 am-12:00 pm , 1:00 pm-6:00 pm; Thursday: 7:30 am-12:00 pm , 1:00 pm-6:00 pm; Friday: 7:30 am-12:00 pm , 1:00 pm-6:00 pm; Saturday: Closed; Sunday: Closed

Services Offered

  • Lab testing
  • laboratory and office

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • ComplaintsBoard: 1.3/5 (7 reviews (plus 492 complaints))
  • ClaimBo: 2.55/5 (59 reviews (based on 911 total ratings))
  • Birdeye (Kalamazoo location): 3.7/5 (57 reviews)

Patients praise

  • Professionalism and kindness of specific staff members at certain locations
  • Efficient and fast service reported by some patients
  • Successful and comfortable blood draws, including for children

Common complaints

  • Dissatisfaction with customer service and difficulty reaching live representatives
  • Billing issues, including confusing invoices and perceived billing errors
  • Long wait times and difficulties with the online appointment scheduling system
  • Reports of inconsistent test result accuracy or lost samples
  • Frustration with automated systems replacing human interaction at some locations

"They closed the receptionist window—there is no human contact at all anymore. Everything is pushed to a machine, and it’s simply not working."

Trustpilot review

"You are not able to talk to a real person. Can only make an appointment using the computer. This slows down the call and it makes mistakes."

Birdeye review (Kalamazoo location)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

More laboratory services clinics in Ludington

Ludington, MI·Laboratory Services

Summary: Trinity Health IHA Medical Group (Integrated Health Associates) is a large nonprofit multi-specialty medical group based in Ann Arbor, Michigan, founded in 1994. It operates over 100 locations in Southeast Michigan with more than 3,000 staff and about 1,000 providers, delivering over one million patient visits annually. Known for “our family caring for yours,” the group emphasizes physician-led care, extended office hours, urgent care services, and online tools for diagnosis, treatment, and appointments. It has been recognized as Metro Detroit’s Top Physician Group by Consumer Reports. Primary contact: 844-237-3627. Headquarters: 24 Frank Lloyd Wright Dr, Ann Arbor, MI 48105. Note: The provided page references the broader Trinity Health IHA Medical Group in Michigan, not a specific Ludington lab location. If you’re seeking Trinity Health Lab services in Ludington specifically, please confirm the exact site or search for a local Trinity Health Detroit Lakes/West Michigan lab location in Ludington.

VerifiedOnline bookingSince 1994
Ludington, MI·Laboratory Services

VerifiedOnline booking

See all laboratory services clinics in Ludington

Comparing your options?

See other laboratory services clinics in Ludington, or search the full directory by insurance, ratings, and more.

More Laboratory Services Clinics