Encompass Health Rehabilitation Hospital of Western Massachusetts
Physical Therapy • Ludlow, MA • Since 1984
About
Encompass Health Rehabilitation Hospital of Western Massachusetts in Ludlow is part of Encompass Health, a national provider of inpatient rehabilitation hospitals focused on restoring function after complex injuries and conditions. The Ludlow location specializes in inpatient rehab for conditions such as brain and spinal cord injuries, amputations, orthopedic issues, and pulmonary conditions, helping patients relearn daily activities with multidisciplinary care. The broader Encompass Health network includes post-acute services, and the company has undergone related acquisitions and reorganizations in recent years.
Clinic Type
Physical Therapy
Address
Ludlow, MA
Phone
413.213.3916
Krystal.Roberts@encompassshealth.com
Opening Hours
10 a.m. - 8 p.m. daily
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the visiting hours?
Visiting hours are 10 a.m. - 8 p.m. daily.
What kind of therapy is provided?
The hospital provides physical, occupational and speech therapy as part of a comprehensive rehabilitation program.
Is the hospital accredited?
Yes, Encompass Health Rehabilitation Hospital of Western Massachusetts is accredited by The Joint Commission.
What therapies are included in the daily plan?
Three hours of therapy, five days per week.
Is there 24/7 nursing care?
Yes, 24/7 nursing care, including nurses who specialize in rehabilitation.
Can a physician visit during the stay?
Frequent visits from a physician are available.
How can I contact someone for more information?
For more information, contact Krystal “Stevie” Roberts at 413-308-3323 or Krystal.Roberts@encompassshealth.com.
Commitments
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 5.0 stars (3 reviews)
- befithealthclubs.com: 4.4 stars (64 reviews)
- Apple Maps: 100% positive (2 ratings)
Patients praise
- praise for physical and occupational therapy effectiveness
- reports of professional and compassionate staff members
- general cleanliness of facilities
- positive recovery outcomes reported by some patients
Common complaints
- concerns regarding discharge processes
- reports of poor patient communication and care management
- mixed feedback on nursing attentiveness
- some performance metrics reported as worse than average for the region
"The care and compassion for patients and family was second to none, the staff and administrators were amazing. Top notch very clean and organized."
— Family member of a patient"They have been consistently bad overall. Compared to Massachusetts inpatient rehab providers and Hampden county inpatient rehab providers their performance has been: Worse than the average..."
— Performance data analysis summary"I had one of the worse experience at this facility, very poor care, no regard to patient communication, when medical issues arise, you have no rights what so ever in how they treat you regarding pain."
— Patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
More physical therapy clinics in Ludlow
Summary: The ATI Physical Therapy site lists five U.S. locations, including two Bolingbrook, Illinois offices and a Long-standing HQ in Downers Grove. There is no listed Ludlow, MA location or specific address for 483 Holyoke St in Ludlow. If you’re seeking ATI Physical Therapy options near Ludlow, MA, the page does not show a Ludlow address; you may need to search for the nearest ATI clinics in Massachusetts or contact ATI directly for Ludlow availability.
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