North Central Behavioral Health Systems: Home
Behavioral Health / Psychiatry • Macomb, IL • 2 (La Salle and Ottawa, IL) locations
About
North Central Behavioral Health Systems is a nonprofit mental health and substance use services provider serving children, adults, and families. Headquartered in LaSalle, IL, the organization offers counseling, education, and a range of specialty behavioral health services. It operates six offices across Illinois, including a Macomb location at 301 East Jefferson St., Macomb, IL 61455.
Clinic Type
Behavioral Health / Psychiatry
Address
Hygienic Institute Building, 2970 Chartres Street, La Salle, IL 61301; 727 East Etna Road, Ottawa, IL 61350
Phone
(815) 224-1610
info@ncbhs.org
Opening Hours
Walk-in DAYS, Tue & Wed • 9am–3:30pm No Appointment Needed!
Website
Telehealth
Online Counseling available
Emergency Care
Behavioral Health Urgent Care Clinic open to the public; walk-in access; alternative to Emergency Room visits
Services Offered
Insurance & Payment
Not specified on page
Cash, Credit/Debit, Sliding scale (policy)
Languages Spoken
FAQs
What services are offered at North Central Behavioral Health Systems?
A comprehensive range of mental health and substance use services for individuals and families, including counseling, intensive rehabilitation, online counseling, and more.
What are the urgent care clinic hours?
Walk-in DAYS; La Salle Hygienic Building Urgent Care Clinic is open to the public with walk-in access during posted hours (duress, suicidal thoughts, self-harm, anxiety, etc.). In Ottawa there is a separate clinic with walk-in availability.
Where are the offices located?
La Salle: Hygienic Institute Building, 2970 Chartres Street, La Salle, IL 61301. Ottawa: 727 East Etna Road, Ottawa, IL 61350.
Do you offer online therapy?
Yes, online therapy is available as part of our services.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Rehab.com: 2.2/5 (10 reviews)
- Yelp: 2.3/5 (3 reviews)
- Recovered.org: 3.59/5 (Not explicitly stated total review count, based on aggregated score)
Patients praise
- Some employees report flexibility and supportive supervision at specific locations (though less so in Macomb)
- Opportunities for growth and advancement in the company generally
Common complaints
- Poor communication and administrative issues (unresponsive staff, difficulty answering phones)
- Allegations of mistreatment, lack of care, and unprofessional staff behavior
- High employee turnover and poor work environment at the Macomb/Canton locations
- Financial/payee management concerns expressed by some clients
"People are struggling with mental health challenges and they turn it into a money scheme. No care, compassion, understanding… absolutely disgusting."
— Rehab.com"Receptionists are very RUDE... The place is a joke, constantly switching counsellors and they treat you like crap."
— Yelp"Canton/Macomb office has the highest employee turnover rate... plays a lot of he said she said, lots of [unprofessionalism]."
— Indeed.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- North Central Behavioral Health Says It's Not Impacted by This Week's Federal Funding Scramble | 103.9 WLPO | starvedrock.media — Jan 15, 2026
- North Central Behavioral to serve five counties — Jul 6, 2026
- North Central Behavioral Health Systems Data Breach Lawsuit | Illinois Patients' Rights - The Lyon Firm — Feb 28, 2026
- Woodstock Advocate: Telehealth - good for McHenry County? — Jun 10, 2026
- Macomb County Board of Commissioners Adopts Resolution Opposing MDHHS Plan to Implement Competitive Procurement Process for PIHPs | Macomb County — Jul 24, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health / psychiatry clinics in Macomb
Macomb County Community Mental Health (MCCMH) is a government-based mental health agency headquartered in Clinton Township, MI. It delivers integrated health and behavioral health services to adults and children, including for mental illness, developmental disabilities, and substance use disorders. Services include assessment, outpatient and home-based treatment, residential and respite care, and crisis support; services are accessible via barrier-free centers, TTY, and in American Sign Language or other languages as needed. MCCMH is CARF-accredited and operates under the Macomb County Board of Commissioners/ MCCMH Board. Key details: 182 employees, annual revenue around $501.1M, multiple offices across 9 locations in southeast Michigan, contact via info@mccmh.net or phone numbers listed on their site.
Comparing your options?
See other behavioral health / psychiatry clinics in Macomb, or search the full directory by insurance, ratings, and more.