CHA Behavioral Health Urgent Care - Malden
Behavioral Health • Malden, MA
About
Summary: The page describes Malden Family Health Center (CHA Malden Care Center) in Malden, MA, a nonprofit primary care facility within CHA. It provides primary care for all ages, plus services such as Women’s Health, Acupuncture, Integrative Medicine, and housing the Tufts Family Medicine Residency program. It also includes the CHA Bone & Joint Center offering orthopedics, sports medicine, and physical therapy. The center emphasizes community health and education programs and operates as part of a multi-service clinic in Malden. Not a direct Behavioral Health Urgent Care, but it houses broad primary care and related services. If you’re seeking CHA Behavioral Health Urgent Care specifically, this page does not confirm that service.
Clinic Type
Behavioral Health
Address
195 Canal Street, Malden, MA 02148
Phone
833-222-2030
webmaster@challiance.org
Opening Hours
M-F: 8:00 am - 8:00 pm; Sa-Su: 9:00 am - 5:00 pm; Closed major holidays
Emergency Care
Crisis services and 24/7 mobile crisis services; 24/7 Access and Crisis Line 833-222-2030
Services Offered
Insurance & Payment
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Languages Spoken
FAQs
What should I do if someone is in crisis?
Call the CHA Access and Crisis Line at 833-222-2030. A trained staff member will help you and make sure you can access behavioral health care. CHA provides 24/7 mobile crisis services in the community and a Behavioral Health Urgent Care Center at Cambridge Hospital.
Is the 24/7 phone line available for crisis and information about services?
Yes. The 24/7 phone line (833-222-2030) addresses needs of people in behavioral health crisis and provides information about behavioral health services in the area.
Where is the Cambridge Hospital Behavioral Health Access/Urgent Care Service?
Cambridge Hospital, 1493 Cambridge Street, Cambridge. Open daily (M-F 8am-8pm, Sat/Sun 9am-5pm), except major holidays.
What services does Behavioral Health Urgent Care provide?
Walk-in service for people of all ages with assessment, on-site treatment, and referral to ongoing care as needed.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Boston Consumers' Checkbook: Not rated quantitatively in a comprehensive manner; limited data shows 2 ratings with mixed sentiment (2 ratings identified on one platform)
Patients praise
- Appreciation for specific doctors and staff members
- Positive experiences with medical care and follow-up support
Common complaints
- Difficulty reaching the office via telephone, with reports of long wait times on hold
"i think theres a rule against answering phones at this office. idk what other explanation there is to explain the fact that they never answer. so frustrating. been on hold for 30 minutes while i type this. not a one time occurrence either"
— Loc8NearMe user review (February 2024)"Love love love my doctor. Dr Caitlin she’s been so great."
— Loc8NearMe user review (February 2024)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Supervisor, Social Work - CBHC Cambridge Urgent Care — Aug 12, 2025
- Cambridge Health Alliance Hits 1M Visits and Expands Care — May 15, 2026
- Terms of Use at Sunstone Psychology Group, Greater Boston, MA — Nov 3, 2025
Information sourced from the clinic's website as of July 11, 2026.
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