CHA Malden Care Center - Cambridge Health Alliance
Home Health Care • Malden, MA
About
CHA Malden Care Center (Malden Family Health Ctr) is a non-profit primary care facility in Malden, MA, operated by Cambridge Health Alliance. It offers general primary care for all ages, along with women’s health, acupuncture/integrative medicine, and access to the CHA Bone & Joint Center (orthopedics, sports medicine, physical therapy). The center hosts the Tufts Family Medicine Residency program. Key details: small staff (2 employees), multiple listed phone numbers for contact, and ties to community health and education programs.
Clinic Type
Home Health Care
Address
195 Canal Street Malden, MA 02148
Phone
781-338-0055
HIM3@CHAlliacne.org
Opening Hours
M-F 8:00 am - 8:00 pm; Sat 9:00 am - 1:00 pm; additional clinic hours listed per location (Malden Family Medicine Center East/West, Community Behavioral Health Center, CHA Pharmacy at Malden Care Center)
Telehealth
Same-day virtual visits; Televisits | In-person (per Malden clinics)
Emergency Care
If you are having a health emergency: Call 9-1-1 or go to the nearest emergency room. 24 hour care with short wait times at CHA Cambridge Hospital and CHA Everett Hospital.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Have Questions?
Call us at 617-381-7126
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Facebook: 84% recommend (based on 19 reviews) (19)
- Consumers' Checkbook: Not recommended (in one specific consumer feedback instance) (2)
Patients praise
- Specific praise for individual doctors providing great care
- Some patients report positive experiences with staff professionalism and follow-up care
- Minimal wait times in the waiting room reported by some patients
Common complaints
- Difficulty reaching the office via phone or long hold times
- Reports of rude or incompetent front desk/administrative staff
- Concerns regarding billing issues and overcharging
- Perception of impersonal care and lack of continuity with doctors
- Complaints about long wait times for specialists and limited appointment time with physicians
"Every time I make an appointment, its with a different doctor who doesnt individulize your care. They refuse to help and make you, and make you feel like the biggest piece of garbage. The front desk staff are all rude as hell and completly incompetant."
— medicals-health.com"i think theres a rule against answering phones at this office. idk what other explanation there is to explain the fact that they never answer. so frustrating. been on hold for 30 minutes while i type this. not a one time occurrence either"
— loc8nearme.com"I have been going there for 4 years I moved to Lynn n still goes there very pleasant staff n doctors..."
— loc8nearme.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cathy Nguyen, PA-C - Cambridge Health Alliance — May 13, 2026
- Cha Malden Care Center - Healthgrades — Jan 2, 2026
- CHA Pharmacy - Cambridge Health Alliance — Jul 15, 2025
- Outpatient Counseling and Treatment - Cambridge Health Alliance ... — Jun 25, 2026
Information sourced from the clinic's website as of July 11, 2026.
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